Patient Placement & Bed Flow Coordinator

Quest Oracle Community; Portland, Northern (OR, KY); Hybrid; USD 46,000 - 62,000; Full time

Job summary

Oregon Health & Science University in Portland seeks a Patient Placement Coordinator (Healthcare Operations Specialist) to manage patient bed assignments, navigate EPIC Bed Planning, and coordinate among Bed Flow Manager, AOD, and clinical teams.

The role requires handling confidential patient information, covering multiple shifts, and ensuring timely admissions and transfers to minimize delays. Strong communication and problem-solving in a high-pressure hospital environment are essential.

Qualifications

• Five years of experience in a clinical or administrative support role in a complex medical environment; may consider five years of experience in a dynamic office environment with similar responsibilities, or three years of experience in either setting and a bachelor's degree.
• Demonstrated ability to work in a high stress setting, to adapt to rapidly changing work environment, and to respond to multiple complex events simultaneously.
• Requires excellent written and oral communication, database skills, and ability to type 45 words per minute.
• Demonstrated ability to problem solve and use critical thinking skills under tight deadlines.
• Must be flexible, self-motivated, accustomed to frequent interruptions, attentive to detail, and comfortable with change.
• Proven ability to work in teams and as well as independently.
• Organizational skills, attention to detail, accuracy, and ability to provide diligent follow through. Excellent interpersonal communication skills with particular emphasis on phone etiquette

Responsibilities

• Coordinate and strategize the complex placement of incoming clinic admissions, inter-hospital transfers, and post-operative patients in accordance with hospital policies using EPIC Bed Planning software.
• Communicate ongoing changes and challenges to the Bed Flow Manager (BFM) and/or Administrator on Duty (AOD) and elevate concerns to the Physician on Duty as needed.
• Communicate with charge nurses, clinic staff, and physician teams regarding patient bed assignments for both scheduled and unscheduled admissions. Accurately relay information regarding diagnoses and special patient needs.
• Engage in continual problem-solving to maintain positive patient flow under tight timeframes and limited bed resources. Multitask according to changing priorities.
• Collaborate with the OHSU Transfer Center to ensure timely patient assignments, particularly for emergent transfers.
• Collaborate with the BFM and AOD to manage ICU patient flow.
• Collaborate with Housekeeping to manage and prioritize patient room cleaning.
• Manage patient assignments for the Internal Medicine teams.
• Prepare for the daily bed meeting and assess admission capacity by communicating with the relevant charge nurses in a timely manner; assess the need for an overflow plan.
• Reconcile the Operating Room schedule for the next day. This includes comparing the OR schedule and reservation list, contacting schedulers for error reconciliation, correcting errors in EPIC, identifying potential problems, and involving the Bed Flow Manager as needed
• Prepare an end-of-shift report for management, including census justification and identification of acute care patients who remained in the ICU overnight without a bed assignment.

Skills

Communication

Database skills

Typing 45 wpm

Problem solving

Flexibility

Teamwork

Attention to detail

Education

Bachelor's degree

Tools

EPIC Bed Planning

Kronos

Oracle

Job description

Oregon Health & Science University in Portland seeks a Patient Placement Coordinator (Healthcare Operations Specialist) to manage patient bed assignments, navigate EPIC Bed Planning, and coordinate among Bed Flow Manager, AOD, and clinical teams.

The role requires handling confidential patient information, covering multiple shifts, and ensuring timely admissions and transfers to minimize delays. Strong communication and problem-solving in a high-pressure hospital environment are essential.