Patient Order Quality Assurance Specialist

J&B Medical; Celina (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

J&B Medical is seeking a Quality Assurance Representative for our Celina, TX office. You will monitor held orders, analyze root causes, and collaborate with teams to implement improvements that speed up order releases and improve patient satisfaction.

This hourly, M-F role may require occasional OT and early or late shifts to meet workload demands. Previous billing and healthcare experience strongly preferred.

Qualifications

• 2+ years in fast-paced customer service in healthcare/medical/insurance.
• 1+ years in Medical Billing with patient insurance verification and account setup.
• 1+ years of medical billing coding experience.
• High school diploma or GED required; Medical Billing education is a plus.

Responsibilities

• Research held DME orders and resolve root causes.
• Verify patient plans to ensure timely shipments.
• Obtain prior authorizations or identify discrepancies.
• Communicate with QA and other teams to resolve issues.
• Document notes in the HDMS system.

Skills

Customer service

Problem solving

Attention to detail

Multitasking

Education

High school diploma or GED

Medical Billing education

Tools

HDMS system

EDI (835/837)

Job description

J&B Medical is seeking a Quality Assurance Representative for our Celina, TX office. You will monitor held orders, analyze root causes, and collaborate with teams to implement improvements that speed up order releases and improve patient satisfaction.

This hourly, M-F role may require occasional OT and early or late shifts to meet workload demands. Previous billing and healthcare experience strongly preferred.