Patient Onboarding & Scheduling Concierge

Lattimore Physical Therapy and Sports Rehabilitation Network; Town of Mendon (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Salary: $18 per hour

401(k) Matching

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Paid Sick Time

Paid Holidays

Life Insurance and AD&D

Long Term Disability

Clothing Allowance

Employee Assistance Program

Personal Training and Gym Discounts

Financial Wellness Programs

Hotel and Travel Discounts

Job summary

Lattimore Physical Therapy and Sports Rehabilitation Network is seeking a friendly and professional front desk administrator to greet patients, answer calls, schedule appointments, and accurately enter patient demographics and insurance data into the EHR. This role supports clinicians and front desk staff to ensure smooth daily operations and a positive patient experience.

Responsibilities include verifying insurance, explaining coverage and out-of-pocket costs, guiding patients through the

Qualifications

• Excellent communication and interpersonal skills with a compassionate, professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment with shifting priorities.
• Proficiency in Microsoft Office and experience with EHR systems.
• Proactive problem solving to improve onboarding processes.
• Collaborative team player who can work independently.

Responsibilities

• Answer incoming calls with a professional, friendly, and welcoming tone
• Call on new patient referrals to initiate scheduling and collect required information
• Accurately enter patient demographics, insurance details, and medical information into the EHR
• Schedule patient evaluations and follow-up appointments appropriately, balancing clinic availability and patient needs.
• Verify insurance eligibility and communicate coverage, benefits, and out-of-pocket costs to patients.
• Guide patients through the "patient journey" by educating them on practice policies, what to expect at their first visit, and the importance of attending scheduled therapy sessions.
• Handle overflow calls from individual clinics to support front desk staff as needed
• Collaborate with clinical teams and administrative staff to ensure seamless communication and workflow.
• Follow up with patients after their first appointment to confirm satisfaction and answer any questions.
• Maintain professionalism and a supportive attitude toward patients and staff
• Uphold HIPAA and organizational policies, ensuring patient privacy and compliance at all times
• Assist with additional administrative tasks and special projects as assigned by the supervisor

Skills

Communication

Organization

Multitasking

Adaptability

Problem solving

Team player

Independence

Tools

Microsoft Office

EHR systems

Job description

Lattimore Physical Therapy and Sports Rehabilitation Network is seeking a friendly and professional front desk administrator to greet patients, answer calls, schedule appointments, and accurately enter patient demographics and insurance data into the EHR. This role supports clinicians and front desk staff to ensure smooth daily operations and a positive patient experience.

Responsibilities include verifying insurance, explaining coverage and out-of-pocket costs, guiding patients through the