Patient Navigator - Prior Auth

DMOS Orthopaedic Centers; West Des Moines (IA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) with company contribution

Health, dental, and vision insurance

Generous PTO (up to 22 days)

Job summary

DMOS Orthopaedic Centers in Iowa is building a Prior Auth team in-house to kick off the initiative, focusing on inpatient surgery prior authorization. This full-time role works alongside navigators to standardize and support an outstanding patient experience, with hours Mon–Fri 8:00 AM – 5:00 PM at the West Des Moines or Ankeny offices.

To thrive, you recall information quickly, have prior auth experience and prioritize tasks accordingly, while ensuring timely care and coordination.

Qualifications

• Prior exposure to patient care coordination.
• Ability to communicate calmly with patients and staff.
• Experience handling prior authorizations.

Responsibilities

• Act as the patient navigators support to provide authorization and, in some cases, scheduling.
• Utilize Office 365 products, Intergy, insurance carrier sites, reviewing prior authorizations and communicating with staff when needed.
• Sitting at a desk without interruption for extended periods of time may seem unnatural.

Skills

Prior authorization experience

Patient care coordination

Multitasking

Professionalism

Patient communication

Tools

Office 365

Intergy

Carrier sites

Job description

Description

DMOS is building a Prior Auth team! The department will initially focus on inpatient surgery prior authorization to kick off the team. In this full-time position you will work alongside your current team of navigators to help standardize and support an outstanding patient experience. To thrive in this role, you recall information quickly, have prior auth experience and prioritize tasks accordingly. This position will be in house at the West, Des Moines or Ankeny Offices as space allows. The hours are Mon-Fri 8:00AM - 5:00PM.

Job Details

DMOS is building a Prior Auth team! The department will initially focus on inpatient surgery prior authorization to kick off the team. In this full-time position you will work alongside your current team of navigators to help standardize and support an outstanding patient experience. To thrive in this role, you recall information quickly, have prior auth experience and prioritize tasks accordingly. This position will be in house at the West, Des Moines or Ankeny Offices as space allows. The hours are Mon-Fri 8:00AM - 5:00PM.

Here Is What You Can Expect

• Acting as the patient navigators support to provide authorization and, in some cases, scheduling.
• Utilizing Office 365 products, Intergy, insurance carrier sites, reviewing prior authorizations and communicating with staff when needed.
• Sitting at a desk without interruption for extended periods of time may seem unnatural.

What We're Looking For

• Ability to communicate calmly with patients and technicians.
• Display a high-level of professionalism when interacting with patients and clinical staff members.
• Ability to handle multiple tasks at one time while staying organized.
• You practice the art of listening, asking clarifying questions and avoiding interrupting.
• Experience. Prior exposure to patient care coordination.
• Ensures patients receive timely care, promotes a reliable healthcare environment, and supports the overall efficiency of the team by being dependable.

Why DMOS?

• Reliable schedule with no on-call hours
• 401(k) with company contribution even if you don’t make one.
• Health, dental, and vision insurance including generous PTO with the option for hourly employees to earn up to 22 days a year
• We’ll celebrate 70 years of orthopedic care in 2025

DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test.

Join our leading team of orthopaedic surgeons and discover how your talents can help get our patients back to living!

Please Note: DMOS values your privacy. DMOS will not ask a candidate for private personal information, such as social security number/date of birth, until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through Indeed. Please do not respond to Indeed requests for DMOS. You may email [e-mail] for more questions.