Bilingual Project Access Patient Navigator

Yale NewHaven Health; New Haven (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

Yale NewHaven Health is seeking a Patient Navigator in New Haven, Connecticut. The role involves facilitating access to medical care for underserved patients and coordinating appointments and services. Ideal candidates will have a degree in health services and skills in effective communication and collaboration.

Bilingual Spanish is required, and experience in healthcare is preferred. Support will be provided by the RN navigation manager, ensuring compliance with community care requirements.

Qualifications

• Completion of Bilingual Competency Test required within 6 months of hire.
• Completion of Community Health Worker Certification required within 12 months of hire.
• Any years of experience in healthcare or human services preferred.

Responsibilities

• Facilitates access to medical care and services for underserved patients.
• Schedules and coordinates patient appointments as necessary.
• Maintains accurate patient records and processes client records.

Skills

Bilingual Spanish

Outstanding oral communication skills

Cultural sensitivity

Ability to collaborate effectively

Problem-solving skills

Education

Bachelor’s or associate degree in health and/or human services

High School diploma or GED

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Project Access-New Haven (PA‑NH) patient navigator reports to the RN navigation manager and works closely with the PA‑NH navigation team and other PA‑NH staff. In collaboration with the team, the patient navigator coordinates medical care and services, and removes barriers to care for low‑income, uninsured, and underinsured patients. The patient navigator provides culturally and linguistically appropriate services aimed at facilitating access to needed medical care in a timely manner. They work closely with the patient’s care team and key collaborative teams across YNHHS, NEMG, Yale Medicine, and community‑based providers/resources. Responsibilities include evaluating patients referred for enrollment, referring ineligible patients to other sources of medical support, coordinating medical appointments and ancillary services for enrolled patients, coordinating the application process for prescription assistance, reminding patients of appointments, coordinating non‑clinical services, and maintaining appropriate documentation of patient contact and services provided.

EEO/AA/Disability/Veteran

Responsibilities

• Facilitates access to medical care and services for underserved patients
  • Approaches patients, conducts screenings and enrolls eligible patients in the patient navigation program, carefully explaining to the patient their commitment to the program.
• Provides patient navigation services to patients enrolled in the PA‑NH program
  • Schedules/coordinates patient appointments as necessary with the PA‑NH RN navigation manager.
• Maintains accurate patient records and processes client records appropriately
  • Demonstrates computer proficiency, including use of electronic medical records, data management, and communication tools. Maintains patient records securely.
• Participates in PA‑NH required meetings and trainings
  • Participates in and contributes to staff meetings and team meetings (huddle) to discuss workload and triage any other current or upcoming work items.

Qualifications

Education

Bachelor’s or associate degree in health and/or human services or related field preferred. High School diploma or GED required.

Experience

Any years of experience in healthcare or human services preferred (but not required) with a bachelor’s degree. 2 years of experience in healthcare or human services is required with an associate degree, 3 years of experience in healthcare or human services is required with a high school diploma.

Licensure

Completion of Bilingual Competency Test required within 6 months of hire. Completion of Community Health Worker Certification required within 12 months of hire.

Special Skills

Bilingual Spanish required. Ability to work independently with support and supervision from RN navigation manager. Ability to collaborate and communicate effectively with others, including patients and families, staff, health care providers, and community partners. Sensitivity and responsiveness to varying cultural characteristics and beliefs. Interest in serving the community by helping patients access medical care and services. Ability to identify resources that will best serve each patient’s needs. Outstanding oral and written communication skills that reflect professional, appropriate, effective, and tactful approaches to interacting with patients, family members, department staff, non‑department staff, healthcare providers, and staff at community resources. Excellent discretion and professionalism regarding sensitive and private issues. Ability to maintain patient confidentiality. Ability to comply with dress code and always act professionally. High level of self‑motivation and desire to problem solve. Desire to learn and grow both personally and professionally.

Physical Demand

N/A

YNHHS Requisition ID 181249