Patient Navigator II - HH

Community Healthcare Network; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Employee assistance program

Job summary

Community Healthcare Network (CHN) is a not-for-profit network delivering primary and behavioral health services to New Yorkers. The Patient Navigator supports the Care Management team by locating patients, updating rosters, linking patients to care, and educating them about their health conditions.

Responsibilities include scheduling appointments, providing escort to visits, maintaining care records in the EMR, and delivering direct services to patients to support retention in primary care.

Qualifications

• High school diploma or GED required.
• Two years of office or related experience preferred.

Responsibilities

• Conduct new patient assessments and screenings.
• Conduct outreach to patients who have lost to care.
• Conduct community outreach visits.
• Provide expedited visits for urgent situations.
• Inform patients about ancillary services and health education materials.
• Keep patients informed of progress of scheduled appointments.
• Monitor patient adherence to medical appointments.
• Maintain patient satisfaction surveys/complaints.
• Notify Care Managers of outcomes of patient outreach.
• Assist the patient in selecting a Primary Care Provider (PCP).
• Inform patients about HIV counseling, testing, referral and partner notification services.
• Advise on health home policies and benefits.
• Schedule appointments for the Care Management team.
• Participate in care conferencing for services.
• Maintain care records and filing of progress notes and documentation.

Skills

Outreach

Care coordination

Patient education

Appointment scheduling

EMR / documentation

Office administration

Communication skills

Education

High school diploma or GED

Tools

EMR system

Job description

Who We Are

Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services.

Who We Are

Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services. Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away.

What We Offer

Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming.

Supportive Team culture: Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged.

Comprehensive benefits: Including health, dental and vision insurance, retirement plans, employee assistance programming and more.

Position Summary

The Patient Navigator is an integral part of the Care Management team. Some of the primary responsibilities include to assist the Care Manager in the provision of services for the entire caseload, locate patients assigned to the team, update roster’s information, link patients to care, conduct appointments’ escort, educate patients on their health conditions, provide appointment reminders, maintenance of the case record including scanning documents into the EMR, office administration and delivery of direct concrete services to patients to ensure retention in primary care.

Duties And Responsibilities

Essential Functions:

• Conduct new patient’s assessment screenings consistent with the Scope of Services
• Conduct outreach activities specially to the loss to care patients
• Conduct community outreach visits to patients
• Provide expedited visit to patients for urgent situations such as hospitalization
• Inform patients of our ancillary services and give them health education materials
• Keep patients informed of progress of scheduled appointments
• Monitor of patients adherence to their medical appointments
• Monitor of Patient Satisfaction Surveys/Complaint
• Notify Care Managers of outcome of contacting the patient for whom phone and mail outreach and engagement attempts have been successful and unsuccessful
• Assist the patient in selecting a Primary Care Provider (PCP).
• Inform patients about the availability of HIV counseling, testing, referral and partner notification services
• Advise patient of the availability of health promotion and educational materials including materials in alternate formats.
• Advise patient about opportunities to learn more about Health Home policies and benefits.
• Schedules appointments with and for the Care Management team.
• Participates in care conferencing regarding the provision and coordination of services.
• Maintains the care records including filing progress notes, tracking due dates of periodic documentation such as: assessments, reassessments, care plans, medical updates, release of information forms and care conferences.

Certificate/License Required

High School Diploma or GED required. Two years office and/or other related experience preferred.