EXCEL Practice Coordinator Internship

UCSF Health, AG; San Francisco (CA); On-site; USD 30,000 - 41,000; Full time

Job summary

The University of California, San Francisco (UCSF) Health is seeking a Practice Coordinator Intern to act as the visible link between the administrative team and patients, supporting outpatient operations and customer service. The PCI collaborates with administrative, clinical, and management teams to maintain workflows and ensure smooth information flow across the unit.

Primary duties include managing CRM communications, referrals, APeX in-baskets, scanning, and filing, as well as overseeing

Qualifications

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel).
• Proven ability to navigate through multiple patient records systems.
• Able to sit at a computer terminal with telephone headphones for extended period of time.
• Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.
• Ability to work with minimal supervision.
• Ability to use good judgment and works independently, at times under the pressure of deadlines.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Basic math skills required.
• Proven ability to deal with a wide variety of individuals.
• Ability to deal sensitively and effectively with patients.
• Excellent organizational and problem-solving skills.
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.

Responsibilities

• Manage CRM communications.
• Handle telephone interactions in accordance with UCSF standards.
• Process referrals, including internal and incoming referrals.
• Manage APeX in-baskets.
• Perform scanning and filing tasks.
• Oversee procedure authorizations.
• Maintain daily clerical operations and communication processes.
• Collaborate with administrative, clinical, and management teams.
• Troubleshoot issues and prioritize tasks to support workflow efficiency.
• Facilitate complex transactions as part of daily operations.
• Contribute to the development and maintenance of Standard Workflows.

Skills

Customer service

Communication

Organization

Problem solving

Typing / computer skills

Independent work

Decision making

Multitasking

Writing skills

Education

Education/Experience combo

Tools

Office software

Job description

Job Description

The Practice Coordinator Intern (PCI) serves as the visible and crucial link between the administrative team and the public, supporting the smooth functioning of the practice and enhancing customer service. Working closely with administrative, clinical, and management teams, the PCI performs a wide range of clerical, communication, and coordination duties to support outpatient operations.

The PCI maintains day-to-day clerical operations and communication processes while adhering to UCSF House and Telephone Standards. The role requires sensitivity to the needs of patients, staff, and providers, and contributes to ensuring the seamless flow of information across the unit.

• Manage CRM communications
• Handle telephone interactions in accordance with UCSF standards
• Process referrals, including internal and incoming referrals
• Manage APeX in-baskets
• Perform scanning and filing tasks
• Oversee procedure authorizations
• Maintain daily clerical operations and communication processes
• Collaborate with administrative, clinical, and management teams
• Troubleshoot issues and prioritize tasks to support workflow efficiency
• Facilitate complex transactions as part of daily operations
• Contribute to the development and maintenance of Standard Workflows

Qualifications

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel).
• Proven ability to navigate through multiple patient records systems.
• Able to sit at a computer terminal with telephone headphones for extended period of time.
• Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.
• Ability to work with minimal supervision.
• Ability to use good judgment and works independently, at times under the pressure of deadlines.
• Ability to access situations prioritizes workload, develop solutions and make recommendations.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Basic math skills required.
• Proven ability to deal with a wide variety of individuals.
• Ability to deal sensitively and effectively with patients.
• Excellent organizational and problem-solving skills.
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide.

EEO Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.