Patient Navigator - Electrophysiology Services

LCMC Health; New Orleans (LA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Deliver healthcare with heart.

Be part of a caring community.

Lagniappe in care

Job summary

LCMC Health is seeking a Patient Navigator at University Medical Center in New Orleans. This full-time, day shift role coordinates care, educates patients, and supports navigation across electrophysiology services.

You will liaise with patients, providers, departments, vendors, and community partners to ensure seamless care and an exceptional patient experience. Ideal candidates have a high school diploma or GED and at least 3 years in patient navigation or related roles, with strong Epic EHR

Qualifications

• High School Diploma, GED, or equivalent.
• 3+ years of experience in patient navigation, healthcare scheduling, care coordination, or outpatient administrative support.
• Proficiency with Epic EHR and Microsoft Office.

Responsibilities

• Help patients navigate clinical services and overcome barriers to care.
• Educate patients about diagnoses, treatment options, and available resources.
• Inform eligible patients about clinical research opportunities and innovative healthcare technologies.
• Provide compassionate guidance and support throughout the patient journey.
• Serve as a liaison between patients, providers, departments, vendors, and community partners.
• Coordinate and schedule departmental, provider, and informational meetings.
• Follow patients throughout the continuum of care, including inpatient admissions.

Skills

Epic EHR

Communication skills

Organizational skills

Independent work

Multitasking

Customer service

Patient advocacy

Education

High School Diploma / GED or equivalent

Tools

Microsoft Office Suite

Job description

Patient Navigator

Your job is more than a job.

Location

Location: University Medical Center - New Orleans, Louisiana

Schedule

Schedule: Full-Time | Days

Department

Department: Electrophysiology Services

The Patient Navigator coordinates and supports all aspects of an assigned clinical service under appropriate supervision. This role serves as a vital liaison between patients, providers, departments, and community partners to ensure seamless care coordination and an exceptional patient experience. The Patient Navigator helps patients access the care and resources they need by identifying and addressing barriers throughout their healthcare journey. Through education, advocacy, and coordination, this role promotes patient engagement and supports adherence to treatment plans.

What You'll Do

Patient Navigation & Support

• Help patients navigate clinical services and overcome barriers to care.
• Educate patients about diagnoses, treatment options, and available resources.
• Inform eligible patients about clinical research opportunities and innovative healthcare technologies.
• Provide compassionate guidance and support throughout the patient journey.

Care Coordination & Relationship Management

• Serve as a liaison between patients, providers, departments, vendors, and community partners.
• Coordinate and schedule departmental, provider, and informational meetings.
• Follow patients throughout the continuum of care, including inpatient admissions.
• Partner with care management teams to ensure smooth transitions of care.
• Develop processes that address healthcare disparities and improve access to services.
• Maintain relationships with referral sources and community agencies.
• Collaborate with clinical teams to support patient engagement and adherence to care plans.

Scheduling & Continuity of Care

• Reach out to patients who miss appointments and encourage re-engagement with care.
• Schedule consultations, treatments, and support services within established guidelines.
• Ensure timely access to care and coordinated scheduling experiences.

Patient Education

• Coordinate patient education sessions, both in-person and virtual.
• Provide educational resources and support to patients and families.
• Document all patient communications and educational activities in the medical record.

Clinical Data & Documentation

• Maintain accurate patient and clinical records.
• Upload and manage documentation within Epic and other electronic systems.
• Support service-specific data collection, reporting, and compliance activities.

Community Outreach & Administrative Support

• Assist with support group coordination, educational programming, and meeting logistics.
• Identify and coordinate guest speakers and educational resources.
• Participate in outreach initiatives, community events, and awareness programs.
• Provide administrative support to ensure efficient clinic operations.

What You'll Bring

Required Qualifications

• High School Diploma, GED, or equivalent.
• 3+ years of experience in patient navigation, healthcare scheduling, care coordination, or outpatient administrative support.

Skills & Competencies

• Experience using Epic Electronic Health Records (EHR).
• Strong verbal and written communication skills.
• Excellent organizational and prioritization abilities.
• Self-motivated with the ability to work independently.
• Ability to manage multiple priorities in a fast-paced environment.
• Exceptional customer service and patient advocacy skills.
• Proficiency in Microsoft Office applications.
• Commitment to compassionate, patient-centered care.

Why You'll Love This Role

As a Patient Navigator, you'll be a trusted resource for patients and families, helping them confidently navigate the healthcare system, access critical services, and receive coordinated, high-quality care. Your work will have a direct impact on patient outcomes, satisfaction, and overall wellbeing every day.

Work Shift

Days (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary.

About University Medical Center

University Medical Center, a world class academic medical center in LCMC Health’s incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the region’s safety net hospital for poor and underserved communities for 300+. Learn more about University Medical Center’s legacy and our vision of becoming the epicenter of medical care, education, and research.

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.