Patient Navigation Specialist - Infectious Disease Clinic

LCMC Health; New Orleans (LA); On-site; USD 48,000 - 64,000; Full time

Job summary

LCMC Health’s University Medical Center in New Orleans seeks a Patient Navigation Specialist to coordinate clinical services, support patient engagement, and overcome barriers to care. The role interacts with patients, providers, and community partners to ensure seamless care delivery.

Responsibilities include outreach, appointment coordination, data management in the EHR, and教育 (education) of patients about services and treatment processes.

Qualifications

• High School Diploma or GED required.
• Minimum of two years of relevant work experience
• Experience in healthcare, patient services, care coordination, or customer service preferred
• Familiarity with community resources and referral management

Responsibilities

• Assist patients in navigating healthcare services and accessing resources.
• Identify and help resolve barriers to care for patients.
• Provide guidance and education regarding clinical services and treatment processes.
• Promote patient engagement and adherence to plans of care.
• Contact patients who miss appointments and encourage re-engagement in care.
• Assist with scheduling and coordination of appointments and follow-up services.
• Maintain communication with patients to support continuity of care.
• Collaborate with physicians, nurses, and interdisciplinary teams to achieve optimal outcomes.
• Serve as a liaison between departments, patients, vendors, and community agencies.
• Build and maintain relationships with referral partners.
• Coordinate transitions between services for patients.
• Maintain accurate patient records in the EHR and ensure confidentiality.

Skills

EPIC EHR proficiency

Communication

Care coordination

Education

High School Diploma or GED

Tools

EPIC Systems

Job description

Your job is more than a job.

Patient Navigation Specialist

Location: University Medical Center

Department: Infectious Disease Clinic

Shift: Day Shift

Employment Type: Full-Time

The Patient Navigation Specialist coordinates all aspects of assigned clinical services and serves as a key resource for patients throughout their healthcare journey. This role helps patients overcome barriers to care, facilitates access to clinical services, and supports patient engagement and adherence to treatment plans. The Patient Navigation Specialist acts as a liaison among patients, providers, healthcare teams, and community organizations to ensure seamless care coordination and an exceptional patient experience.

Key Responsibilities

Patient Navigation & Support

• Assist patients in navigating healthcare services and accessing available resources.
• Identify and help resolve barriers that may prevent patients from receiving care.
• Provide guidance and education regarding clinical services and treatment processes.
• Promote patient engagement and adherence to provider-directed plans of care.

Patient Outreach & Follow-Up

• Contact patients who miss appointments and encourage re‑engagement in care.
• Assist with scheduling and coordination of appointments and follow‑up services.
• Maintain communication with patients to support continuity of care.

Care Coordination & Relationship Management

• Collaborate with physicians, nurses, and interdisciplinary teams to achieve optimal patient outcomes.
• Serve as a liaison between departments, patients, vendors, and community agencies.
• Build and maintain relationships with internal and external referral partners.
• Facilitate patient referrals and coordinate transitions between services.

Documentation & Data Management

• Maintain accurate patient records and clinical documentation.
• Upload and manage documentation within the Electronic Health Record (EHR) system.
• Collect, track, and organize program‑specific data and reports.
• Ensure confidentiality and compliance with healthcare regulations.

Community Outreach & Engagement

• Coordinate community outreach programs and educational events.
• Assist with planning support groups and patient education initiatives.
• Identify guest speakers and educational resources for support group activities.
• Promote available clinical services throughout the community.

Administrative Coordination

• Schedule and coordinate departmental meetings, provider meetings, and special events.
• Prepare materials, agendas, and communications for meetings as needed.
• Assist leadership with special projects and operational initiatives.

Minimum Qualifications

Education and Experience

• High School Diploma or GED required

OR

• Minimum of two (2) years of relevant work experience

Preferred Qualifications

• Experience working in healthcare, patient services, care coordination, or customer service.
• Familiarity with community resources and referral management.
• Experience supporting patient populations in a clinical setting.
• Knowledge of healthcare terminology and medical office procedures.

Knowledge, Skills, And Abilities

Technical Skills

• Proficiency with EPIC Electronic Health Record (EHR) systems or similar healthcare software.
• Strong computer and documentation skills.
• Ability to maintain accurate electronic records.

Communication Skills

• Excellent verbal and written communication abilities.
• Ability to communicate professionally and compassionately with diverse populations.
• Strong interpersonal and relationship‑building skills.

Organizational Skills

• Ability to prioritize multiple responsibilities effectively.
• Strong attention to detail and follow‑through.
• Ability to manage competing deadlines in a fast‑paced environment.

Professional Competencies

• Self‑motivated and proactive.
• Strong problem‑solving abilities.
• Excellent customer service and patient relations skills.
• Ability to maintain professionalism under pressure.
• Commitment to teamwork, collaboration, and patient‑centered care.

Why Join Our Team?

Make a meaningful impact in patients' lives while working alongside dedicated healthcare professionals. This role offers the opportunity to support patient‑centered care, strengthen community connections, and contribute to positive health outcomes through exceptional service and coordinated care delivery.

Work Shift

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health’s culture of everyday extraordinary

About University Medical Center

University Medical Center, a world class academic medical center in LCMC Health’s incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the region’s safety net hospital for poor and underserved communities for 300+. Learn more about University Medical Center’s legacy and our vision of becoming the epicenter of medical care, education, and research.

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one‑size‑fits‑all, think one‑of‑a‑kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.

To ensure quality care and service, we may use information on your application to verify your previous employment and background.

To keep our career applications up‑to‑date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.

To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.