Patient Navigator Complex Care Coordinator

Mass General Brigham Community Physicians; Danvers (MA); Hybrid; USD 63,670,000 - 90,862,000; Full time

Job summary

Mass General Brigham Community Physicians in Danvers, MA is seeking an experienced professional to partner with patients, families, and healthcare providers to ensure a seamless, patient-centered care experience by helping navigate the healthcare system and coordinating resources to improve outcomes.

The role emphasizes advocacy, clear communication, and collaboration across disciplines; requires a Bachelor's degree and 1+ years of patient-facing experience, with a hybrid schedule at 194 North

Qualifications

• Bachelor's degree in related field required; experience allowed in lieu.
• 1+ year patient-facing/community health/medical office experience preferred.
• Knowledge of healthcare resources, community services, and patient advocacy.
• Excellent communication and interpersonal skills.
• Ability to collaborate with healthcare professionals across disciplines.
• Strong organizational and time management skills.
• Familiarity with EHRs and case management software.

Responsibilities

• Advocate for patients and families in care planning.
• Serve as liaison between patients, providers, and stakeholders.
• Coordinate patient care services, appointments, and follow-up plans.
• Assist patients in understanding and adhering to care plans.
• Connect patients with healthcare and community resources.
• Educate patients and families about conditions, treatments, and self-care.
• Maintain accurate documentation of patient interactions and plans.

Skills

Patient advocacy

Communication

Collaboration

Organizational skills

Time management

EHR familiarity

Education

Bachelor's Degree in related field

Job description

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes.

Essential Functions

• Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process.
• Serve as a liaison between patients, healthcare providers, and other relevant stakeholders.
• Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans.
• Assist patients in understanding and adhering to their care plans.
• Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services.
• Educate patients and their families about their medical conditions, treatment options, and self-care strategies.
• Ensure that patients are informed and empowered to actively participate in their healthcare decisions.
• Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals.

Qualifications

• Bachelor's Degree in related field of study required; relevant experience can be considered in lieu of degree.
• 1+ years of patient facing, community health, medical office or other related experience strongly preferred.

Additional Knowledge, Skills & Abilities

• - Strong knowledge of healthcare resources, community services, and patient advocacy.
• - Excellent communication and interpersonal skills.
• - Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.
• - Strong organizational and time management skills.
• - Familiarity with electronic health records and case management software.

Schedule and Work Model

• Full-time, Monday through Friday, standard business hours.
• Hybrid work model: 1 day per week remote from home; 4 days per week in the office at 194 North Street in Danvers, MA.
• On remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using MGB-provided equipment.

Remote Type

Hybrid

Work Location

194 North Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$22.22 - $31.71/Hourly

Grade

5

Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.