Office Coordinator

6010 Mass General Brigham Community Physicians, Inc.; Newton (MA); On-site; USD 27,000 - 38,000; Full time

Job summary

Mass General Brigham Community Physicians, Inc. is seeking a full-time front desk administrator to greet patients, answer inquiries, schedule appointments, and manage check-in/check-out at Newton Wellesley Hospital in Newton, MA.

The role requires a High School Diploma or equivalent, with an Associate's degree preferred and Epic experience beneficial. Strong customer service, organizational, and office software skills are essential.

Qualifications

• High School Diploma or equivalent required. Associate's degree in a health related or management field preferred. 1+ years of experience in a similar administrative role, preferably in a healthcare or medical office setting. Epic experience preferred.
• Excellent customer service and interpersonal skills, with the ability to communicate effectively and professionally with patients, staff, and visitors.
• Proficiency in using computer systems, electronic health records, and scheduling software.
• Knowledge of medical terminology, insurance processes, and general office procedures in a healthcare setting.

Responsibilities

• Greet patients and visitors in a friendly and professional manner, ensuring a positive first impression of the healthcare facility.
• Answer phone calls, respond to inquiries, and provide information about services, appointment availability, and general office policies.
• Schedule and confirm patient appointments, coordinating with healthcare providers and staff to optimize appointment availability.
• Manage patient check-in and check-out processes, ensuring accurate documentation and updating patient information in electronic health records (EHR) systems.
• Collect and process patient payments, co-pays, and insurance information as required.
• Inventory and supply management.
• Other duties as assigned from time to time per business needs of the clinic.

Skills

Customer service

Interpersonal skills

Scheduling

EHR

Billing

Medical terminology

Confidentiality

Education

Associate's degree in health-related or management field

High School Diploma or equivalent

Tools

Epic

Job description

Site: Mass General Brigham Community Physicians, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for managing front desk activities, coordinating patient appointments, and providing excellent customer service to patients and visitors.

Primary Responsibilities

• Greet patients and visitors in a friendly and professional manner, ensuring a positive first impression of the healthcare facility.
• Answer phone calls, respond to inquiries, and provide information about services, appointment availability, and general office policies.
• Schedule and confirm patient appointments, coordinating with healthcare providers and staff to optimize appointment availability.
• Manage patient check-in and check-out processes, ensuring accurate documentation and updating patient information in electronic health records (EHR) systems.
• Collect and process patient payments, co-pays, and insurance information as required.
• Inventory and supply management.
• Other duties as assigned from time to time per business needs of the clinic.

Qualifications

High School Diploma or equivalent required. Associate's degree in a health related or management field preferred. 1+ years of experience in a similar administrative role, preferably in a healthcare or medical office setting. Epic experience preferred.

Additional Knowledge, Skills and Abilities

• Excellent customer service and interpersonal skills, with the ability to communicate effectively and professionally with patients, staff, and visitors.
• Strong organizational and multitasking abilities, with attention to detail and accuracy.
• Proficiency in using computer systems, electronic health records, and scheduling software.
• Knowledge of medical terminology, insurance processes, and general office procedures in a healthcare setting.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Strong problem-solving skills and the ability to remain calm and composed in high-pressure situations.

Additional Job Details (if applicable)

Schedule and Work Model

Full-time, Monday through Friday, standard business hours (8am-4:30pm). On-site at Newton Wellesley Hospital in Newton, MA.

Remote Type

Onsite Work Location 2014 Washington Street, Scheduled Weekly Hours 40.

Employee Type

Regular Work Shift Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly Grade 4

Salary and Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world.

Company Culture

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and the most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.