Patient Navigator Complex Care Coordinator

6010 Mass General Brigham Community Physicians, Inc.; Brookline (MA); Hybrid; USD 30,000 - 43,000; Full time

Job summary

Mass General Brigham Community Physicians, Inc. is seeking a Patient Navigator to work on-site approximately four days per week at our Chestnut Hill practice.

You will coordinate with patients, families, and clinicians to navigate the healthcare system and improve patient outcomes. The role requires a Bachelor's degree in a related field and at least 1 year of experience in social work, community health or case management.

Qualifications

• Bachelor's Degree in related field required or equivalent experience.
• 1+ years of experience in social work, community health, case management or related field.

Responsibilities

• Advocate for patients and families, ensuring needs are considered in care planning.
• Serve as liaison between patients, healthcare providers and stakeholders.
• Collaborate with interdisciplinary team to coordinate care services, appointments and follow-up.
• Assist patients in understanding and adhering to care plans.
• Identify and connect patients with healthcare and community resources.
• Educate patients and families about conditions, treatments and self-care.
• Ensure patients participate in healthcare decisions.

Skills

Communication skills

Interpersonal skills

Collaboration

Organization

Time management

EHR familiarity

Case management software

Education

Bachelor's Degree in related field

Tools

Electronic health records

Case management software

Job description

Site: Mass General Brigham Community Physicians, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

This position requires the person in the role to work on-site approximately 4 times per week at our medical practice at 850 Boylston Street in Chestnut Hill, MA. The Patient Navigator is responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes

Essential Functions

• Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process.
• Serve as a liaison between patients, healthcare providers, and other relevant stakeholders.
• Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans.
• Assist patients in understanding and adhering to their care plans.
• Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services.
• Educate patients and their families about their medical conditions, treatment options, and self-care strategies.
• Ensure that patients are informed and empowered to actively participate in their healthcare decisions.
• Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals.

Qualifications

Qualifications Bachelor's Degree in related field of study required. Relevant experience may be accepted in lieu of a degree. 1+ years of experience in social work, community health, case management or related field required, preferably in a clinical setting.

Additional Knowledge, Skills and Abilities

Strong knowledge of healthcare resources, community services, and patient advocacy. Excellent communication and interpersonal skills. Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences. Strong organizational and time management skills. Familiarity with electronic health records and case management software.

Additional Job Details (if applicable)

Schedule and Work Model: Full-time, Monday through Friday, standard business hours. Hybrid work model: Requires up to 4 times per week in-office at 850 Boylston Street in Chestnut Hill, MA. Remote workday requires stable, quiet, secure, compliant workstation with MGB provided equipment. Remote Type Hybrid Work Location 850 Boylston Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $22.22 - $31.71/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system-we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.