Patient Navigator: Care Coordination & Scheduling

Covenant-Health; Knoxville (TN); On-site; USD 44,000 - 54,000; Full time

Job summary

Covenant Health in Knoxville, TN is seeking a Consumer & Service Line Patient Navigator in the Call Center to coordinate patient-centered care and act as a liaison among hospital, clinics, and care teams. You will initiate referrals, schedule services, and help patients access rapid care within the system.

The role supports care teams, gathers medical records, and assists with follow-up after discharge. Minimum two years healthcare administration/clerical experience and a high school diploma or

Qualifications

• Two (2) years of experience in a healthcare setting in administration/clerical setting.

Responsibilities

• Serves as primary liaison between hospital, clinic, specialty services, and Covenant Leadership.
• Advocates on behalf of the patient.
• Initiates the referral process and responds quickly to assure rapid access into the system.
• Assures scheduling of patients upon referral from within/outside health systems for evaluation and work up for potential healthcare services within the office setting.
• Performs scheduling if appropriate of outpatient/inpatient testing, including laboratory, imaging, and other services.
• Participates and provides necessary data for patient evaluation profiles among the appropriate Care Team physicians and/or assigned providers to provide the best treatment strategy for each patient.
• Develops relationships and provides timely feedback to referring physicians, patients, and hospital affiliates.
• Addresses tangible barriers to care and facilitates referrals to appropriate support services.
• Works to develop and maintain physician and patient rapport.
• Maintains working knowledge of insurance criteria and precertification processes for these patients.
• Reviews processes to identify areas of improvement and implements solutions.
• Gathers all medical records, imaging studies, and evaluations to make a chart for each patient when applicable. Provides data summaries on each case for physician review when applicable.
• Assists with any barriers to care (i.e., transportation, lodging, inadequate support at home, etc.).
• After discharge, begins treatment plan for follow up (i.e., phone call during 1st week, appointment scheduled when applicable, follow-up support services)
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Education

High school diploma or GED

Job description

Covenant Health in Knoxville, TN is seeking a Consumer & Service Line Patient Navigator in the Call Center to coordinate patient-centered care and act as a liaison among hospital, clinics, and care teams. You will initiate referrals, schedule services, and help patients access rapid care within the system.

The role supports care teams, gathers medical records, and assists with follow-up after discharge. Minimum two years healthcare administration/clerical experience and a high school diploma or