Care Management Navigator: Chronic Care & Resources

Covenant HealthCare; Saginaw (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision

Tuition reimbursement

Paid time off

Job summary

Covenant HealthCare in Saginaw, MI is seeking a Care Management Patient Navigator to support care coordination for moderate to high-risk patients in a primary care setting. You will optimize chronic disease management, connect patients with community resources, and help navigate insurance options.

Collaborate with Care Management Specialist, Care Connect, Behavioral Health, and medical staff to ensure seamless transitions, documentation in EPIC, and adherence to HIPAA and infection control

Qualifications

• High School diploma or equivalent required.
• Completion of a competency-based Medical Assistant training program required.
• One year of clinical and/or medical administrative experience required.
• BLS certification required within 6 months of hire.
• Primary care experience and EPIC experience preferred.

Responsibilities

• Coordinate care by scheduling appointments, obtain authorizations, and ensure smooth transitions between providers.
• Perform assessments such as depression screenings and health risk evaluations.
• Follow up with patients and document in EPIC.
• Connect patients with community resources for SDoH needs and medication cost support.
• Assist with ED follow-up calls after discharge to improve understanding and reduce readmissions.
• Provide guidance on insurance options and financial assistance.
• Participate in staff meetings and continuing education; adhere to HIPAA and infection control.
• Follow infection control protocols and safety guidelines.

Skills

Communication

Interpersonal skills

Organization

Time management

Confidentiality

Teamwork

Problem solving

Education

High School diploma and/or equivalent

Medical Assistant (MA) competency-based training program

Tools

EPIC

Job description

Covenant HealthCare in Saginaw, MI is seeking a Care Management Patient Navigator to support care coordination for moderate to high-risk patients in a primary care setting. You will optimize chronic disease management, connect patients with community resources, and help navigate insurance options.

Collaborate with Care Management Specialist, Care Connect, Behavioral Health, and medical staff to ensure seamless transitions, documentation in EPIC, and adherence to HIPAA and infection control