Patient Navigator - ACCESS Madison

Access Community Health Network; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Colonial Group is seeking a Patient Navigator to support patients with recent diagnoses or positive results by coordinating care, connecting them to social support services and primary medical care, and providing personalized referrals in a safe, empowering manner.

The role involves scheduling appointments, assisting with paperwork, home and community visits, documenting encounters, and collaborating with care teams to ensure timely, comprehensive services and adherence to treatment plans.

Qualifications

• Minimum of two years' experience in human services.
• Experience in infectious disease care and support services preferred.
• Ability to assess diverse psychosocial needs of clients.

Responsibilities

• Assist patients in navigating the healthcare system, including scheduling appointments and explaining treatment plans.
• Organize and manage appointments with healthcare providers to ensure timely care.
• Collaborate with providers and care teams to enhance patient adherence to healthcare recommendations.
• Connect patients to community resources and ensure access to services.
• Document patient encounters and eligibility information in data systems.
• Conduct home and community visits per policies and workflows.
• Support special programs and events to meet organizational goals.

Skills

Psychosocial assessment

Communication

Care coordination

Patient advocacy

Education

Associate's degree or higher

High School Diploma or GED

Tools

EPIC

Electronic Health Records (EHR)

Microsoft Office

Job description

Position Summary:

The Patient Navigator plays a critical role in supporting patients by developing and implementing individualized, multi-session, time-limited interventions to assist those with recent diagnoses or positive test results. This position focuses on connecting patients to essential social support services and primary medical care while providing personalized, condition-specific counseling and referrals in a safe and empowering manner.

Core Job Responsibilities:

• Assist patients in navigating the healthcare system, including scheduling appointments, completing paperwork, and explaining treatment plans.
• Organize and manage appointments with healthcare providers and professionals to ensure timely and comprehensive care.
• Collaborate with providers, care coordinators, and nurse case managers to enhance patient adherence to healthcare recommendations.
• Connect patients to community resources, such as medical care, medication assistance, and other healthcare services, and ensure these services are accessed.
• Establish and maintain a strong working relationship with ACCESS Care Team members to support seamless patient care.
• Accurately document patient encounters and preliminary eligibility information in organizational and program-specific data systems.
• Conduct home and community visits face-to-face in accordance with established policies and workflows.
• Assist with special programs and events to support organizational objectives.
• Maintain accurate and comprehensive participant records, tracking all contacts and service connections.
• Perform additional duties as assigned to support organizational goals and priorities.

Requirements/Preferences:

• High School Diploma or GED required.
• Associate's degree or higher is strongly preferred.
• Minimum of two (2) years' experience in human services required.
• Experience in infectious disease care and support services, outreach, health promotion, or related fields is preferred.
• Demonstrated ability to assess diverse psychosocial needs of clients and patients.
• Basic proficiency with Electronic Health Record (EHR) systems and EPIC preferred.
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).