Patient Experience Navigator

Spire Orthopedic Partners; Warwick (RI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Generous PTO

Job summary

Spire Orthopedic Partners is seeking a Patient Navigator to serve as an elevated Medical Assistant and support the physician care team with clinical and administrative duties. This hybrid role focuses on patient care, scheduling, documentation, and coordination of services across Rhode Island locations.

The ideal candidate will have a high school diploma, healthcare office experience, and proficiency with EMR systems, with flexibility to travel between multiple RI locations.

Qualifications

• High school diploma or equivalent required; Medical Assistant certification preferred.
• Prior experience in a medical office, outpatient clinic, or similar healthcare setting.
• Strong communication and interpersonal skills, with ability to support patients compassionately.
• Proficiency with electronic medical records (EMR) systems and standard office software.
• Knowledge of medical terminology, insurance processes, and healthcare workflows.
• Ability to multitask and adapt between clinical and administrative responsibilities.
• Flexibility to travel between multiple locations across Rhode Island.

Responsibilities

• Drive clinic processes with physicians and their teams.
• Room patients, obtain vital signs, document medical histories, and prepare patients for examinations.
• Assist providers with clinical procedures and exams as needed.
• Provide patient education regarding care instructions and follow-up.
• Maintain cleanliness, stock supplies, and ensure exam rooms are ready for use.
• Follow infection control and safety protocols under HIPAA and OSHA regulations.
• Proficient in EMR Software.
• Greet patients, answer messages, and respond to inquiries with professionalism and compassion.
• Schedule appointments, coordinate referrals, and manage follow-ups.
• Obtain insurance authorizations and verify coverage when necessary.
• Manage patient records, update EMRs, and ensure accurate documentation.
• Support providers with correspondence, test results, and care coordination.
• Track patient progress and assist with navigation of external resources or specialty services.
• Manage patient work related FMLA and DOL paperwork.
• Manage RX inquiries/requests.
• Other duties as may be assigned as necessary.

Skills

Communication skills

Multitasking

Empathy

Teamwork

Adaptability

Travel between RI locations

Education

High school diploma or equivalent

Medical Assistant certification preferred

Tools

EMR software

Microsoft Office

Job description

Spire Orthopedic Partners is seeking a Patient Navigator to serve as an elevated Medical Assistant and support the physician care team with clinical and administrative duties. This hybrid role focuses on patient care, scheduling, documentation, and coordination of services across Rhode Island locations.

The ideal candidate will have a high school diploma, healthcare office experience, and proficiency with EMR systems, with flexibility to travel between multiple RI locations.