Patient Navigator

Spire Orthopedic Partners; Wakefield (RI); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Excellent growth and advancement opportunities

Generous PTO

Comprehensive benefits package including health, dental, vision, and 401(k)

Job summary

Spire Orthopedic Partners is seeking a Patient Navigator in Rhode Island to provide both clinical and administrative support for a seamless patient experience. The role includes driving clinic processes, assisting with patient exams, and managing scheduling and patient records. Candidates should have a high school diploma and experience in a healthcare setting, with strong communication skills and EMR proficiency. A generous benefits package and growth opportunities are offered.

Qualifications

• Must have strong communication and interpersonal skills.
• Proficiency with electronic medical records (EMR) systems required.
• Prior experience in a medical office or outpatient clinic preferred.

Responsibilities

• Room patients and obtain vital signs.
• Schedule appointments and manage patient records.
• Assist providers with clinical procedures as needed.

Skills

Communication Skills

Interpersonal Skills

EMR Proficiency

Medical Terminology Knowledge

Multitasking

Education

High school diploma or equivalent

Certification as a Medical Assistant preferred

Tools

Electronic Medical Records (EMR)

Standard Office Software

Job description

What You’ll Do

The Patient Navigator serves as an elevated Medical Assistant to the physician and their care team by providing both clinical and administrative support to ensure seamless patient experiences. This hybrid role supports providers with direct patient care tasks while also managing scheduling, documentation, and coordination of services.

Responsibilities / Duties

Clinical Support (Medical Assistant Functions)

• Drive the clinic process with the Physician for them and their team
• Room patients, obtain vital signs, document medical histories, and prepare patients for examinations.
• Assist providers with clinical procedures and exams as needed.
• Provide patient education regarding care instructions and follow‑up.
• Maintain cleanliness, stock supplies, and ensure exam rooms are ready for use.
• Follow infection control and safety protocols under HIPAA and OSHA regulations.
• Proficient in EMR Software.

Administrative Support (Medical Administrator Functions)

• Leader of the Physician’s team to oversee clinic operations
• Greet patients, answer messages, and respond to inquiries with professionalism and compassion.
• Schedule appointments, coordinate referrals, and manage follow‑up communications.
• Obtain insurance authorizations and verify coverage when necessary.
• Manage patient records, update EMRs, and ensure accurate documentation.
• Support providers with correspondence, test results, and care coordination.
• Track patient progress and assist with navigation of external resources or specialty services.
• Manage patient work‑related FMLA and DOL paperwork.
• Manage RX inquiries/requests.
• Other duties as may be assigned as necessary.

Qualifications

• High school diploma or equivalent required; additional training or certification as a Medical Assistant preferred.
• Prior experience in a medical office, outpatient clinic, or similar healthcare setting.
• Strong communication and interpersonal skills, with ability to support patients compassionately.
• Proficiency with electronic medical records (EMR) systems and standard office software.
• Knowledge of medical terminology, insurance processes, and healthcare workflows.
• Ability to multitask and adapt between clinical and administrative responsibilities.
• Flexibility to travel between multiple locations across Rhode Island.

Core Competencies

• Patient‑centered approach with empathy and professionalism.
• Strong organizational and time‑management skills.
• Team player who collaborates effectively with providers, staff, and patients.
• Problem‑solving skills with a proactive and solution‑focused mindset.
• Flexibility to step into both clinical and administrative tasks as needed.

What We Offer

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experienceCompetitive Compensation
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.

We are an equal‑opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender (including pregnancy, childbirth, and related medical conditions), gender identity, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.