Patient Navigator

Aizer Health; New York (NY); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Generous Paid Time Off

403(b) Retirement Plan

Life Insurance

Life/AD&D Insurance

Job summary

A healthcare center in New York is seeking a patient reception specialist to manage patient check-in and communication. The role involves directing patient flow, overseeing technology, and ensuring a welcoming lobby experience. Ideal candidates are personable, organized, and tech-savvy, maintaining calm under pressure while supporting patients. Competitive pay at $20 per hour along with medical, dental, and vision insurance, alongside generous PTO and a retirement plan.

Qualifications

• Friendly, approachable, and anticipates patient needs.
• Manage multiple tasks and maintain workflow accuracy.
• Comfortable with electronic health systems and kiosk management.
• Maintain composure in a fast-paced environment.
• Work collaboratively to create a positive patient experience.

Responsibilities

• Warmly greet patients and verify identification.
• Direct patients and monitor wait times.
• Maintain self-service check-in kiosks and assist patients.
• Keep the reception area clean and welcoming.
• Respond to patient questions with professionalism.
• Coordinate patient movement with medical staff.

Skills

Personable

Organized

Tech-Savvy

Calm Under Pressure

Team-Oriented

Job description

Overview

At Aizer Health, we are a Federally Qualified Community Health Center dedicated to delivering transformative, patient-centered care. Our rapidly growing Center offers a full spectrum of services including Internal Medicine, Pediatrics, Acute Care, Dentistry, Optometry, Women’s Health, Rehabilitation, Behavioral Health, and select specialty services. We emphasize a relationship-based approach that caters to the whole person and empower our community through holistic, high-quality care.

Responsibilities

• Patient Reception & Check-In – Warmly greet patients, verify identification, update visit status in eClinicalWorks, update insurance and paperwork, and set status to green.
• Patient Flow Management – Direct patients to the appropriate department, proactively monitor wait times, communicate with clinical staff, and resolve flow disruptions.
• Kiosk & Technology Oversight – Maintain self‑service check‑in kiosks, assist patients with navigation, troubleshoot technical issues, and report recurring problems to IT or operations.
• Lobby Experience & Environmental Oversight – Keep the reception area clean, organized, and welcoming; restock literature and sanitizing stations.
• Patient Communication – Respond to patient questions in a professional, clear, and compassionate manner; provide accurate information about wait times, appointment procedures, and directions.
• Provider & Staff Collaboration – Coordinate patient movement with medical assistants, nurses, and providers; serve as a liaison between the front desk and clinical teams to promote efficiency and teamwork.

Minimum Qualifications

• Personable – Friendly, approachable, and anticipates patient needs.
• Organized – Manage multiple tasks and maintain workflow accuracy.
• Tech‑Savvy – Comfortable with electronic health systems and kiosk management.
• Calm Under Pressure – Maintain composure in a fast‑paced environment and ensure patients feel supported.
• Team‑Oriented – Work collaboratively to create a positive patient experience.

Preferred Qualifications

• Prior experience in healthcare, front desk, or customer service preferred.

Pay and Benefits

• $20 per hour, commensurate with experience.
• Medical, Dental, and Vision Insurance.
• Generous Paid Time Off and Sick Time.
• 8 Paid Holidays.
• 403(b) Retirement Plan.
• Short‑term and Long‑term disability.
• Life/Accidental Death and Dismemberment Insurance.