Patient Navigator

Aizer Health; New York (NY); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Comprehensive benefits package

Paid Time Off

Retirement Plan

Job summary

A community health center in New York is seeking a full-time Patient Navigator. This entry-level role is perfect for someone who is friendly, organized, and enjoys working in a fast-paced environment. Responsibilities include greeting patients, managing their flow, and ensuring a seamless experience through the check-in process. A comprehensive benefits package and competitive hourly rate of $20 are offered. Join us to make a real difference in patients' lives.

Qualifications

• Friendly and approachable with excellent interpersonal skills.
• Ability to manage multiple tasks in a busy environment.
• Comfortable using electronic health systems and kiosks.
• Maintains composure in a fast-paced environment.
• Works collaboratively for a positive patient experience.

Responsibilities

• Warmly greet all patients upon arrival and verify details.
• Direct patients to appropriate departments and monitor wait times.
• Manage self-service kiosks and assist patients.
• Maintain a clean reception area and monitor lobby activity.
• Respond to questions clearly and compassionately.
• Coordinate patient movement and promote teamwork.

Skills

Interpersonal skills

Organizational skills

Technical proficiency

Calm under pressure

Team collaboration

Tools

Electronic health systems

Job description

At Aizer Health, we are not just a healthcare facility – we are a provider of transformative care, powered by compassion and innovation. As a leading Federally Qualified Community Health Center, we are rewriting the script on what quality healthcare means, one patient interaction at a time. We provide every patient with the highest quality care possible and emphasize a relationship‑based approach that caters to the whole person. Our rapidly growing Center offers world‑class services that include Internal Medicine, Pediatrics, Acute Care, Dentistry, Optometry, Women’s Health, Rehabilitation, Behavioral Health, and select specialty services. We provide holistic services that uplift and empower our community.

Step into a realm where excellence meets empathy. Our cutting‑edge technology, unwavering support system, and robust infrastructure empower our team to deliver unparalleled care. Experience the warmth of a diverse and inclusive workplace, where your growth is nurtured and celebrated. Make a tangible difference in the lives of individuals and the health of our community.

Core Values

• Putting Patients First: Every decision, every action, revolves around the well‑being of those we serve.
• Powered by Community: We are not just a healthcare center; we are a community‑driven force, igniting change and progress.
• Driven by Collaboration: Together, we are stronger. Collaboration fuels our innovation and drives our success.
• Empowering Success: We believe in empowering our team members to reach new heights, fostering a culture of growth and achievement.
• Nurturing Growth: Personal and professional growth isn't just encouraged; it’s nurtured, supported, and celebrated.

Work Hours

Full‑Time:

• 3 (Three) 10‑hour shifts
• Alternating Sundays and Fridays: 8:00 am – 5:00 pm

Part‑Time:

• Monday–Thursday: 7:00 pm – 12:00 am
• Sundays: 5:00 pm – 10:00 pm
• Religious and Secular Holidays: 4:00 pm – 12:00 am

Position Overview

As a Patient Navigator at Aizer, you will be the first point of contact for patients entering our facility, setting the tone for a positive and seamless healthcare experience. You will play a critical role in ensuring patients are welcomed, informed, and efficiently guided through the check‑in and visit process. This position is ideal for someone personable, highly organized, detail‑oriented, and thrives in a fast‑paced, patient‑facing environment.

Responsibilities

• Patient Reception & Check‑In: Warmly greet all patients upon arrival, create a welcoming first impression, verify identification and appointment details, and update the EMR system.
• Patient Flow Management: Direct patients to appropriate departments, monitor wait times, and communicate with clinical staff to minimize delays.
• Kiosk & Technology Oversight: Manage self‑service kiosks, assist patients, troubleshoot technical issues, and report recurring problems.
• Lobby Experience & Environmental Oversight: Maintain a clean reception area, monitor lobby activity, and restock literature and sanitizing stations.
• Patient Communication: Respond to questions in a professional, clear, and compassionate manner, handle sensitive situations with empathy.
• Provider & Staff Collaboration: Coordinate patient movement, alert providers to arrivals, and promote teamwork throughout the patient journey.

Minimum Qualifications

• Personable: Friendly and approachable with excellent interpersonal skills.
• Organized: Ability to manage multiple tasks in a busy environment and maintain accurate patient records.
• Tech‑Savvy: Comfortable using electronic health systems and managing check‑in kiosks.
• Calm Under Pressure: Maintains composure in a fast‑paced environment and supports patients.
• Team‑Oriented: Works collaboratively to ensure a positive patient experience.

Preferred Qualifications

• Prior experience in healthcare, front desk, or customer service role.

Pay and Benefits

• $20 per hour, commensurate with experience.
• Comprehensive benefits package including Medical, Dental, and Vision Insurance.
• Generous Paid Time Off and Sick Time.
• 8 Paid Holidays.
• 403(b) Retirement Plan.
• Short‑term and Long‑term disability.
• Life/Accidental Death and Dismemberment Insurance.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other, Information Technology, and Management

Industry

Hospitals and Health Care