Patient Navigator

Essen Medical Associates; New York (NY); On-site; USD 26,174 - 27,552; Full time

Job summary

Essen Medical Associates is hiring a Patient Navigator in New York City to provide care coordination services for patients with chronic health conditions. The role involves outreach activities, conducting assessments, and assisting in a busy medical office.

Candidates should have a High School Diploma or Associate Degree in Health Care, along with at least 2 years of experience in healthcare. Strong organizational, communication, and customer service skills are a must.

The hourly pay ranges from $19 to $20, reflecting a dedication to accessible healthcare in the community.

Qualifications

• 2 years' experience in healthcare, community health, social work, or other social service interventions.
• Ability to multi‑task and work under multiple priorities in a fast‑paced environment.
• Proficiency with Microsoft Word and Excel.

Responsibilities

• Conduct outreach activities to patients.
• Provide expedited visits for urgent situations.
• Assist in busy Medical Office and schedule appointments.
• Meet with patients in various locations.
• Conduct new patient assessments.

Skills

Customer service skills

Organizational skills

Interpersonal skills

Communication skills

Multi-tasking

Education

High School Diploma or Associate Degree in Health Care

Tools

Word

Excel

Job description

Overview

Essen Health Care is an integrated healthcare delivery organization that provides high quality, compassionate, and accessible medical care to many of the most under‑served residents of New York State. Guided by a population health model of care delivery, Essen’s patient‑centric approach is focused on meeting patient needs in all care settings.

Founded in 1999, Essen clinicians provide care in all five boroughs of New York City. With 150 primary and specialty care physicians and almost 100 advanced clinicians.

Job Summary

The Patient Navigator will provide care coordination services to members with chronic health conditions. Patient Navigator will act as an intermediary between providers and members—serving in numerous roles such as educator, evaluator, service coordinator, community resource researcher and more.

Responsibilities

• Conduct outreach activities specially to the loss to care patients
• Conduct community outreach visits to patients
• Provide expedited visit to patients for urgent situations such as hospitalization
• Assist in busy Medical Office
• Call, schedule and confirm patient appointments
• Enrolling patients to Essen Health Care’s program
• Assist in achieving fewer emergency room visits and hospitalizations, better coordination of services, and social service navigation
• Conduct new patient’s assessment screenings consistent with the Scope of Service
• Inform patients of Essen services and give them health education materials
• Keep patients informed of progress of scheduled appointments
• Meet with patients in their homes, community sites, Dr. office, and Health Home office
• Work in the Field

Qualifications

High School Diploma or Associate Degree in Health Care

2 years' experience in healthcare, community health, social work, supportive housing, or other social service interventions

Excellent customer service, organizational, interpersonal and communication skills

Ability to multi‑task and work under multiple priorities and deadlines in a fast‑paced environment

Proficiency with Word and Excel

$19‑$20 an hour

Equal Opportunity Employer

Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.