Virtual Patient Access Coordinator

Inizio; United States; Remote; USD 49,000 - 91,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Disability and life insurance

Paid holidays

Maternity/Paternity leave

Recognition programs

Career advancement support

Collaborative culture

Job summary

Inizio Engage is seeking a Virtual Case Manager to coordinate patient access to prescribed medications and provide support across payers, providers, and pharmacies.

You will manage benefits verification, enrollment in copay support, and patient assistance programs while maintaining HIPAA compliance and exceptional patient experiences. This role emphasizes empathy, healthcare knowledge, and system navigation skills.

Qualifications

• Bachelor’s degree required.
• 1–2 years in pharmaceutical/healthcare case management.
• Experience with health insurance and Rx reimbursement.
• HIPAA privacy knowledge and patient confidentiality.
• Strong case management and collaboration.

Responsibilities

• Serve as a patient advocate to coordinate access to medicines for timely treatment initiation.
• Understand a patient’s support needs and interaction preferences to deliver a seamless, tailored patient experience.
• Provide support to patients and HCPs through prior authorization and appeals processes.
• Educate providers and patients on payer policies to help ensure patients can start and stay on therapy.
• Maintain accurate coverage information in the designated computer system to support data integrity.

Skills

Healthcare case management

HIPAA compliance

Adverse Event reporting

Communication

Collaboration

Patient advocacy

Data integrity

Education

Bachelor's degree

Job description

Inizio Engage has a long-standing partnership with a pharmaceutical company, across our Inizio Engage business to provide services to patients allowing access to care.

The Virtual Case Manager provides services to patients allowing access to care for prescribed medications. You will talk with patients, physicians, and pharmacies related to providing access to care on behalf of our clients. You will be part of a patient access team to manage the patient experience from start to finish by providing services that may include benefits investigation, program information, eligibility, reimbursement support, and general resources. You will communicate with third parties to obtain benefits verification, enroll in copay support, and transfer patients to patient assistance programs. You are someone with extreme customer empathy, experience in patient care/healthcare case management and engagement, and someone with excellent software navigation skills.

This is your opportunity to join Inizio Engage and represent a top pharmaceutical company!

Why You’ll Love Working Here

We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference

We’re also proud to be recognized for creating an exceptional employee experience:

• Best Place to Work in BioPharma — 2022, 2023, 2025
• Certified Great Place to Work® — 2021, 2023, 2025, 2026

Learn more: https://www.greatplacetowork.com/certified-company/7003732

What will you be doing?

• Serve as a patient advocate on behalf of the patient to coordinate access to medicines for timely treatment initiation, training, and ongoing shipments across HCP office, payer, and specialty pharmacy.
• Understand a patient’s support needs and interaction preferences to deliver a seamless, tailored patient experience that helps each patient complete their treatment as prescribed by the HCP (Healthcare Professional).
• Provide support to patients and HCPs (Health Care Professional) throughout the prior authorization and appeals processes.
• Educate providers and patients on relevant payer policies to help ensure patients can start and stay on therapy.
• Provide support to each assigned patient about their coverage status while maintaining accurate information in the designated computer system to support data integrity of information relayed to customers and clients.

What do you need for this position?

• Bachelor’s degree required.
• Minimum 1-2 years of industry experience with pharmaceutical or healthcare case management and knowledge of medical or pharmaceutical terminology.
• Experience with health insurance and Rx reimbursement.
• Understand HIPAA and privacy laws and requirements and maintain patient confidentiality
• Experience with Adverse Event and Product Quality Complaint reporting
• Maintain compliance with program business rules, standard operating procedures, and guidelines
• Outstanding case management is required
• Passionate about learning and able to share/communicate that passion to others
• Exhibit collaboration and follow up is necessary
• You must demonstrate the ability to work in a dynamic and culturally diverse workplace.

The base pay range for this position is $49K – $91K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.com/

Equal Opportunity & Inclusion

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law.

Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.

Candidate Use of Artificial Intelligence in Interviews

As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team.