Patient Navigator

Paycom - ATS; Dubuque (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

The Patient Navigator at Crescent Community Health Center guides patients through the healthcare system, helping them understand diagnoses and treatment options, coordinate appointments and referrals, and access needed services with empathy and clear communication.

This role requires a high school diploma (bachelor’s in Social Work, Public Health, Nursing or related field preferred), healthcare experience, cultural competency, and strong organizational and EHR skills to document progress and

Qualifications

• High School diploma or equivalent; Bachelor's degree preferred in Social Work, Public Health, Nursing or related field.
• Experience in healthcare and patient advocacy.
• Cultural competency and ability to work with diverse populations.

Responsibilities

• Assist patients in understanding their diagnosis, treatment options, and the healthcare process.
• Coordinate appointments, follow-ups, and referrals to ensure timely access to healthcare services.
• Provide emotional support and education to patients and their families, helping them make informed decisions about their care.
• Identify and address barriers to healthcare access, such as transportation, financial constraints, and language differences.
• Collaborate with healthcare providers, social workers, and community resources to develop comprehensive care plans for patients.
• Maintain accurate and confidential patient records, documenting interactions and progress.
• Advocate for patients' needs within the healthcare system to ensure they receive optimal care.
• Conduct outreach activities to educate the community about available healthcare services and resources.

Education

High School Diploma

Bachelor's preferred

Job description

Job Purpose:- The Patient Navigator at Crescent Community Health Center is responsible for guiding patients through the healthcare system, ensuring they receive the necessary care and support. This role focuses on providing personalized assistance to patients, helping them overcome barriers to healthcare access, and improving their overall experience within the healthcare environment.Key Responsibilities:- Assist patients in understanding their diagnosis, treatment options, and the healthcare process.- Coordinate appointments, follow-ups, and referrals to ensure timely access to healthcare services.- Provide emotional support and education to patients and their families, helping them make informed decisions about their care.- Identify and address barriers to healthcare access, such as transportation, financial constraints, and language differences.- Collaborate with healthcare providers, social workers, and community resources to develop comprehensive care plans for patients.- Maintain accurate and confidential patient records, documenting interactions and progress.- Advocate for patients' needs within the healthcare system to ensure they receive optimal care.- Conduct outreach activities to educate the community about available healthcare services and resources.- Participate in continuous training and professional development to stay updated on healthcare practices and patient navigation strategies.Required Education:- High School diploma or equivalent required. Bachelor's degree in Social Work, Public Health, Nursing, or a related field preferred.Required Experience:- Experience in a healthcare setting, preferably in patient advocacy or care coordination.- Experience working with diverse populations and understanding of cultural competency.- Proven track record of successfully navigating patients through complex healthcare systems.Required Skills and Abilities:- Strong interpersonal and communication skills, with the ability to build rapport and trust with patients and healthcare providers.- Excellent organizational skills and attention to detail, capable of managing multiple tasks and priorities efficiently.- Ability to work independently and collaboratively within a team environment.- Proficiency in using electronic health records (EHR) and other healthcare-related software.- Demonstrated problem-solving skills and the ability to think critically in fast-paced situations.- Knowledge of healthcare policies, procedures, and regulations, with a commitment to patient confidentiality and ethical standards.