Patient Navigator

Mental Health Association of Rochester; Kissimmee (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

Mental Health Association of Rochester is seeking a Patient Navigator to guide patients through referrals, coordinate appointments, and educate on insurance and follow-up. You will collaborate with providers, manage barriers to care, and document interactions in the EMR system in a supportive, confidential environment.

The role emphasizes communication, care coordination, and community outreach to improve access to behavioral health services for diverse patients in the community.

Qualifications

• Excellent interpersonal, communication, and problem-solving skills.
• Ability to handle sensitive information confidentially.
• Proficiency in EHR systems and patient management software.
• Knowledge of healthcare policies, insurance processes, and patient advocacy.

Responsibilities

• Coordinate and process patient referrals to healthcare resources.
• Communicate with providers to share information and schedule appointments.
• Track referral status and follow up with patients and providers to ensure completion.
• Educate patients on referral procedures, insurance requirements, and preparation.
• Act as a liaison, assisting with scheduling, transportation, and language needs.
• Accurately document referral activities and patient interactions in the EMR system.

Skills

Interpersonal skills

Communication

Problem-solving

Confidentiality

Healthcare knowledge

Education

Bachelor's degree in Healthcare Administration/Social Work/Nursing or related field

High School Diploma

Tools

EHR systems

Patient management software

Job description

Role Overview

The Patient Navigator guides patients through the healthcare system, focusing on managing and coordinating medical referrals to ensure timely access to specialty care and services. This role involves facilitating referral processes, addressing barriers to care, and educating patients about insurance, appointments, and follow-up activities.

Key Responsibilities

• Coordinate and process patient referrals to various healthcare resources.
• Communicate with providers to share information and schedule appointments appropriately.
• Track referral status and follow up with patients and providers to ensure completion.
• Educate patients on referral procedures, insurance requirements, and preparation.
• Act as a liaison, assisting with scheduling, transportation, and language needs.
• Accurately document referral activities and patient interactions in the EMR system.

Additional Duties

• Participate in community outreach programs about healthcare services.
• Stay informed on healthcare policies affecting patient navigation.
• Support projects aimed at improving care coordination.

Qualifications & Skills

• High School Diploma; Bachelor's in Healthcare Administration, Social Work, Nursing, or related field preferred.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to handle sensitive information confidentially.
• Proficiency in EHR systems and patient management software.
• Knowledge of healthcare policies, insurance processes, and patient advocacy.
• Certification in patient navigation, case management, or healthcare advocacy is a plus.

Physical Requirements

Light work with occasional lifting/moving materials under 25 pounds; accommodations available for disabilities.