Patient Navigator

Boston Children's Hospital; Brookline (MA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

flexible schedules

affordable health

vision and dental insurance

child care and student loan subsidies

generous levels of time off

403(b) Retirement Savings plan

Pension

Tuition and certain License and Cert.

cell phone plan discounts

discounted rates on T-passes

Job summary

Boston Children's Hospital is seeking a dedicated care coordination professional to collaborate with patients and families, review care plans, and facilitate referrals to clinic and community services. The role includes assisting with scheduling, insurance applications, and coordinating transportation to support plan adherence.

You will maintain relationships with community resources, document patient care, track outcomes, and participate in discharge planning.

Qualifications

• Education: High School Diploma or GED is required.
• Bachelor's Degree is preferred.
• Experience: A minimum of one year of closely-related experience is required.

Responsibilities

• Meets with/calls patients and families to review the implementation of care plans and refers to clinic and community services.
• Assesses patients for referrals, acts as liaison with internal and community resources, ensures access to services.
• Assists with scheduling multidisciplinary appointments and coordinates reminders and transportation for plan adherence.
• Assists patients with applying for insurance and provides information to care teams to determine eligibility for services.
• Maintains relationships with community-based resources and reports outcomes of referrals to the source.
• Documents patient care and collects data, tracks outcomes, and supports strategic planning.
• Attends care planning meetings to prepare patients for discharge or continuing care.

Skills

Care coordination

Patient liaison

Insurance assistance

Documentation

Care planning meetings

Education

High School Diploma or GED

Bachelor's Degree preferred

Human Services or related fields preferred

Job description

Key Responsibilities

• Meets with/calls patients and families to review the implementation of care plans. Refers patients to services frequently used in a clinic and specialized services as needed. Explains hospital/community- based resources to patients and families, providing documentation.


• Assesses patients for referrals to resources. Acts as a liaison with internal and community resources. May contact hospital and community resources to ensure access to services.


• May assist patients and families with scheduling multidisciplinary appointments. Reviews appointment schedule and appointment instructions. Coordinates logistics for plan adherence such as appointment reminders and arranging transportation.


• Assists patients with applying for insurance. Provides insurance information to care teams to determine eligibility for services.


• Maintains relationships for accessing community-based resources. Provides outreach and maintains positive working relationships with providers/administrative staff (including physicians, office staff, nurses, and social services staff). Reports outcomes of referrals to referral source.


• Documents patient care and collects required data. Tracks outcomes and supports strategic planning processes. Develops and maintains data.


• Attends and participates in care planning meetings to prepare patients for discharge or continuing care.

Minimum Qualifications

Education:
High School Diploma / GED is required.
Bachelor's Degree is preferred. Human Services or other related fields of study preferred.

Experience:
A minimum of one year of closely-related experience is required.
Experience with the clinic population or work with community resources is preferred.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors.

Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

• flexible schedules


• affordable health


• vision and dental insurance


• child care and student loan subsidies


• generous levels of time off


• 403(b) Retirement Savings plan


• Pension


• Tuition and certain License and Certification Reimbursement


• cell phone plan discounts


• discounted rates on T-passes

Experience the benefits of passion and teamwork.