Patient Navigator, per diem

Boston Children's Hospital; Boston (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Flexible schedules

Health, vision and dental insurance

403(b) Retirement Savings plan

Tuition and Certification Reimbursemen

Job summary

Boston Children\'s Hospital seeks a care coordination professional to support families by reviewing care plans, linking to hospital and community resources, and assisting with insurance matters. This role emphasizes collaboration with multidisciplinary teams to ensure access to services and smooth discharge planning.

The position involves liaising with clinics and community partners, documenting patient care, and supporting data collection for program planning and outcomes measurement.

Qualifications

• Education: High School Diploma / GED required.
• Bachelor's Degree preferred; Human Services or related fields preferred.

Responsibilities

• Meets with/calls patients and families to review care plans and refer to clinic and community services.
• Assesses patients for referrals and acts as liaison with internal and community resources.
• Coordinates scheduling and logistics for plan adherence and transportation arrangements.
• Assists patients with insurance applications and informs care teams about eligibility.
• Maintains relationships with providers and staff; reports outcomes of referrals.
• Documents patient care and tracks outcomes for planning and data.
• Participates in care planning meetings for discharge or ongoing care.

Education

High School Diploma / GED

Bachelor's Degree (preferred)

Job description

Provides education and emotional support to patients and helps guide them through the healthcare system. Serves as a single point of contact for referring physicians, patients and caregivers to provide resources and assistance with accessing supportive care services within BCH and in the community.

Key responsibilities

• Meets with/calls patients and families to review the implementation of care plans. Refers patients to services frequently used in a clinic and specialized services as needed. Explains hospital/community-based resources to patients and families, providing documentation.
• Assesses patients for referrals to resources. Acts as a liaison with internal and community resources. May contact hospital and community resources to ensure access to services.
• May assist patients and families with scheduling multidisciplinary appointments. Reviews appointment schedule and appointment instructions. Coordinates logistics for plan adherence such as appointment reminders and arranging transportation.
• Assists patients with applying for insurance. Provides insurance information to care teams to determine eligibility for services.
• Maintains relationships for accessing community-based resources. Provides outreach and maintains positive working relationships with providers/administrative staff (including physicians, office staff, nurses, and social services staff). Reports outcomes of referrals to referral source.
• Documents patient care and collects required data. Tracks outcomes and supports strategic planning processes. Develops and maintains data.
• Attends and participates in care planning meetings to prepare patients for discharge or continuing care.

Minimum Qualifications

Education: High School Diploma / GED is required.

Bachelor's Degree is preferred. Human Services or other related fields of study preferred.

Experience: A minimum of one year of closely-related experience is required.

Experience with the clinic population or work with community resources is preferred.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.