Patient Meal Services Liaison

Carle Health; Urbana (IL); On-site; USD 25,000 - 41,000; Full time

Job summary

Carle Health is seeking a Nutrition Services Liaison to support inpatient meal service coordination and patient satisfaction. You will serve as the primary link between clinical units and the Food & Nutrition Services team, assisting with meal distribution and nutrition software-based ordering.

The role emphasizes patient advocacy, accurate tray presentation, and proactive communication with staff and patients to maintain high-quality service on assigned units.

Qualifications

• Customer service experience.
• ANSI Accredited Food Handler Training within 30 days.

Responsibilities

• Answers patient inquiries about menus, diet restrictions, and meal preparation.
• Acts as a patient advocate, addressing concerns and escalating issues as needed.
• Communicates effectively with staff and patients, maintaining open communication and resolving customer service issues.
• Maintains floor nourishment center food inventory, delivers nutrition supplies to units, and performs other duties as assigned.
• Assists patients with meal ordering process utilizing nutrition software.
• Assists with delivery and collection of patient meal trays.
• Documents meal consumption appropriately.
• Performs meal satisfaction rounds with patients.
• Utilizes tray assessments to ensure accuracy, presentation and production standards are met.
• Assists in the development of coordinating interventions and corrective actions to meet the needs of the patients and families.
• Acts as the direct link between clinical units and the Food & Nutrition department.
• Deliver patient meal trays.
• Inventory and stock patient nourishment centers.
• Perform patient satisfaction meal rounds.
• Document meal consumption.

Skills

Customer service

Education

ANSI Accredited Food Handler Training

Job description

Carle Health is seeking a Nutrition Services Liaison to support inpatient meal service coordination and patient satisfaction. You will serve as the primary link between clinical units and the Food & Nutrition Services team, assisting with meal distribution and nutrition software-based ordering.

The role emphasizes patient advocacy, accurate tray presentation, and proactive communication with staff and patients to maintain high-quality service on assigned units.