Patient Meal Experience Specialist

NYC Health + Hospitals; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

NYC Health + Hospitals Bellevue is seeking a patient meal service assistant to prepare and deliver meals, load trays, and ensure dietary restrictions are met. You will use handheld devices to record selections and input orders, while maintaining infection control and quality standards.

Under supervision, you will deliver nourishments, assist with trays, and collaborate with the care team to support timely meal delivery and patient satisfaction across units.

Qualifications

• High School Diploma or equivalent required.
• Six months of full-time experience in food service, hospitality, or related field.
• Completion of NYC Health + Hospitals food service training program within three months of appointment.

Responsibilities

• Ensure handheld tablet is operational before visiting patients and recording meal selections.
• Greet patients, collect menu choices, and input orders at bedside.
• Check trays for allergens and dietary restrictions; ensure accuracy and proper reheating.
• Deliver meal trays to units, identify patients, and collect soiled trays.
• Deliver nourishments and late trays as needed.
• Assist with service recovery and address patient concerns about meals.
• Communicate with patients and care team to resolve menu understanding.
• Review diet orders and identify patients not seen for follow-up.
• Complete daily service satisfaction rounds and document results.
• Enter patient information into CBORD/EPIC and review menus for preferences.

Education

High School Diploma

NYC Health + Hospitals food service training program

Tools

CBORD

EPIC

Job description

NYC Health + Hospitals Bellevue is seeking a patient meal service assistant to prepare and deliver meals, load trays, and ensure dietary restrictions are met. You will use handheld devices to record selections and input orders, while maintaining infection control and quality standards.

Under supervision, you will deliver nourishments, assist with trays, and collaborate with the care team to support timely meal delivery and patient satisfaction across units.