Food Service Associate

NYC Health + Hospitals; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

NYC Health + Hospitals Bellevue is seeking a patient meal service assistant to prepare and deliver meals, load trays, and ensure dietary restrictions are met. You will use handheld devices to record selections and input orders, while maintaining infection control and quality standards.

Under supervision, you will deliver nourishments, assist with trays, and collaborate with the care team to support timely meal delivery and patient satisfaction across units.

Qualifications

• High School Diploma or equivalent required.
• Six months of full-time experience in food service, hospitality, or related field.
• Completion of NYC Health + Hospitals food service training program within three months of appointment.

Responsibilities

• Ensure handheld tablet is operational before visiting patients and recording meal selections.
• Greet patients, collect menu choices, and input orders at bedside.
• Check trays for allergens and dietary restrictions; ensure accuracy and proper reheating.
• Deliver meal trays to units, identify patients, and collect soiled trays.
• Deliver nourishments and late trays as needed.
• Assist with service recovery and address patient concerns about meals.
• Communicate with patients and care team to resolve menu understanding.
• Review diet orders and identify patients not seen for follow-up.
• Complete daily service satisfaction rounds and document results.
• Enter patient information into CBORD/EPIC and review menus for preferences.

Education

High School Diploma

NYC Health + Hospitals food service training program

Tools

CBORD

EPIC

Job description

Marketing Statement

NYC Health + Hospitals/Bellevue is America's oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 700,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue’s clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children’s Psychiatric Emergency Program; and Cancer Services.

Marketing Statement

NYC Health + Hospitals/Bellevue is America's oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 700,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue’s clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children’s Psychiatric Emergency Program; and Cancer Services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

Purpose of Position: Under supervision, with some latitude for independent initiative and judgment, is responsible for obtaining patient meal order selections and for the delivery of meals to patients, including the set-of up and loading of meal trays onto carts, inspection and transportation of meals to assigned rooms, collection and return of empty trays and/or food carts, and performance of other related tasks, as required.

Essential Duties And Responsibilities

• Ensures handheld tablet is fully operational prior to visiting patients and obtaining meal order selections.
• Greets patients; discusses and obtains their menu selections for the next day’s meals, adhering to dietary restrictions (as applicable); and confirms and inputs patients' choices at the bedside into a handheld tablet.
• Checks patients' trays for allergens and special requests; proper reheating; and accuracy, ensuring all items on tray ticket are present; and adds hot beverages and additional items before service to patients, as needed.
• Makes additional rounds to ensure selections have been received from all patients, as appropriate.
• In adherence with meal time schedules and infection control guidelines, delivers meal trays via carts to assigned units, uses two patient identifiers and patient scripting when passing trays or food to patients, and collects soiled trays to return to the kitchen area for cleaning.
• Delivers nourishments and enteral feeding, and assembles and delivers late trays, as needed.
• Engages in service recovery to address patient complaints, whenever possible, including delivering additional items to patients, in keeping with their diet restrictions.
• Effectively communicates and collaborates with patients, and the interdisciplinary team to resolve any concerns regarding patients' understanding of menu selections.
• Reviews diet orders and prepares a list of patients that were not seen and need to be visited by the next shift.
• Completes daily service satisfaction rounds, and enters results of service satisfaction rounds into a computer program, such as Experiencia or a similar system.
• Enters pertinent information obtained from patients into CBORD, EPIC, and/or other record systems, and periodically reviews patient menus, to ensure preferences, selections and allergens are reflected.
• Assists with the tabulation of statistics and prepares menu related reports, as requested by supervisors, managers or dietitians.
• Under supervision, assists with assimilation of new food service staff in the department, as needed.
• Assists with answering phones, processing changes in the computer system(s), and performing other related tasks, as needed.

Minimum Qualifications

• High School Diploma or its educational equivalent; and six (6) months of full-time satisfactory experience working in a hotel, restaurant, hospitality, customer service or food service; and
• Completion of an NYC Health + Hospitals food service training program within three (3) months of appointment.