Compassionate Patient Tech Support Specialist (Portal)

PEAKE Technology Partners, LLC; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

PEAKE Technology Partners, LLC is hiring a Patient Technology Technician to assist patients with healthcare portal access and account management. This position requires patience, empathy, and strong communication skills, especially to guide elderly patients through technical issues. Candidates should have a high school diploma and preferably some experience in customer support or a technical helpdesk role.

Successful candidates will demonstrate ownership and the ability to thrive in a high-pressure environment while maintaining exceptional service standards.

Qualifications

• Experience in customer support or healthcare support preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to multitask.

Responsibilities

• Serve as the primary point of contact for patient support.
• Assist patients with portal access and account issues.
• Log and manage patient support tickets using ConnectWise.

Skills

Customer support

Technical troubleshooting

Communication

Empathy

HIPAA compliance

Education

High school diploma or equivalent

Associate or bachelor's degree in related field

Tools

ConnectWise

Job description

PEAKE Technology Partners, LLC is hiring a Patient Technology Technician to assist patients with healthcare portal access and account management. This position requires patience, empathy, and strong communication skills, especially to guide elderly patients through technical issues. Candidates should have a high school diploma and preferably some experience in customer support or a technical helpdesk role.

Successful candidates will demonstrate ownership and the ability to thrive in a high-pressure environment while maintaining exceptional service standards.