Lead RN Patient Logistics Center

HCA Healthcare; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

401(k) match

Employee Stock Purchase Plan

Tuition assistance

Time Away From Work

Fertility benefits

Job summary

HCA Florida Memorial Hospital in Jacksonville is seeking a Lead RN for the Patient Logistics Center to oversee daily operations and drive quality improvements. You will supervise staff, coordinate shifts, and act as liaison between frontline teams and leadership to ensure smooth patient transfer and data integrity.

Required RN license with 5+ years in healthcare; management experience preferred; BSN preferred.

Qualifications

• Graduate from an accredited school of nursing.
• RN license in the states where the facilities are located.
• Bachelor of Nursing (BSN) preferred.
• Minimum 5 years of healthcare experience; critical care or emergency department preferred.

Responsibilities

• Oversees daily operations consistent with departmental goals.
• Monitors orientation of new staff with preceptor collaboration.
• Acts as primary on-duty liaison in absence of TC leadership.
• Assists management with scheduling and covering open shifts.
• Responsible for QA/QI of data, calls, and reports.
• Identifies inefficiencies to improve current operations.
• Meets with leadership regularly to communicate and resolve issues.
• Serves as liaison between staff and leadership.
• Plays a vital role in emergency operations.
• Assists in data collection, monitoring, evaluation and analysis of data.
• Monitors the call queue for the Transfer Center.

Skills

Nursing leadership

Staff scheduling

QA/QI data

Communication with leadership

Emergency/critical care experience

Education

RN license

BSN preferred

Job description

Introduction

Managers thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a(an) Lead RN Patient Logistics Center for our HCA Florida Memorial Hospital team where excellence creates excellence.

Benefits

HCA Florida Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare?

Job Summary and Qualifications

What you will do in this role:

• Oversees daily operations consistent with the departmental goals

• Monitors orientation of new staff through collaboration with preceptor

• Serves as the primary point of contact (while on duty) in the absence of TC leadership

• Assists management with scheduling and covering open shifts

• Responsible for QA/QI of data, phone calls, and reports

• Strives to improve current operations by identifying inefficiencies

• Meets with leadership regularly to effectively communicate and resolve issues

• Works as a liaison between staff and leadership

• Plays a vital role in emergency operations

• Assists in data collection, monitoring, evaluation and analysis of data

• Monitors the call queue for the Transfer Center

What qualifications you will need:

• Graduate from an accredited school of nursing

• Bachelor of Nursing preferred

• Prior management/ supervisory experience in a healthcare related field preferred

• Minimum 5 years of healthcare experience (required) Critical Care or Emergency Department experience preferred

• RN License in the states where the HCA facilities for that Division are located – multi-state license required if Transfer Center covers more than a single state (may be obtained upon hire)

Scheduling Requirements

• 12 Hour Shifts - Required

• Flexibility in scheduling - Required

• Rotating Weekends - Required

• Holiday Shifts - Required

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.