Patient Liaison - Medical Specialties Full-time Days

Northwesternmedicine; Chicago (IL); On-site; USD 25,000 - 39,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Liaison to oversee the patient experience and optimize the use of clinic resources. The role acts as a resource to patients and staff, building strong relationships and advocating for patients as needed.

Responsibilities include scheduling management, coordinating care options, and ensuring adherence to prescribed treatment plans. Prior healthcare experience and strong customer service skills are essential.

Qualifications

• High school diploma or GED required.
• Two years of healthcare experience.
• Experience in a customer service role.

Responsibilities

• Manages schedules to optimize use of providers, rooms and equipment.
• Maintains and updates clinic templates and coordinates care for patients.
• Communicates with patients and clinical staff to ensure compliance with treatment plans.
• Assists Practice Manager with data collection on physician productivity and resource utilization.
• Facilitates resolution/prevention of billing errors and denials, coordinating pre-certifications or referrals as needed.
• Registers patients and schedules appointments.
• Provides patient education information and materials as needed.
• Maintains relationships with patients, staff, other departments and vendors.
• Answers inquiries from patients, providers, staff, and others related to practice operations.
• Follows up with patients to ensure adherence to tests, prescriptions, and care plans.
• May perform other duties as assigned.

Skills

Customer service

Patient relations

Communication

Education

High School Diploma or GED

Bachelor's degree

Tools

Electronic Medical Record (EMR) system

Job description

The Patient Liaison reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Patient Liaison is primarily responsible for overseeing the service experience for all patients and for ensuring optimal use of all practice resources. The Patient Liaison serves as a resource to patients and staff alike by establishing strong relationships, providing them with necessary information and advocating on their behalf as needed.

RESPONSIBILITIES

• Manages schedules to make best use of all resources including providers, rooms and equipment.
• Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.
• Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan.
• Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
• Facilitates the resolution/prevention of billing errors and denials - including obtaining pre-certifications or referrals as needed.
• Registers patients and schedules or coordinates the scheduling of appointments.
• Provides patient education information and/or materials as needed.
• Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors.
• Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations.
• Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care.
• May perform other duties as assigned.

Required :

• High School Diploma or GED equivalent.
• 2 years previous healthcare experience.
• Experience in a customer service role.

Preferred :

• Bachelor's degree.
• Previous experience with an electronic medical record system.
• Knowledge of medical terminology.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.