Patient Liaison - Medical Specialties Full-time Days

Northwestern Medicine; Chicago (IL); In loco; USD 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Northwestern Medicine is hiring a Patient Liaison in Chicago to enhance the patient experience and ensure optimal use of practice resources. You will be a resource to patients and staff, advocating for patients and guiding them through care processes.

Your role includes coordinating schedules, communicating with clinical teams, and assisting in data collection to analyze productivity and resource utilization. A customer-service mindset and healthcare exposure are essential.

Competenze

• High School Diploma or GED is required.
• 2 years healthcare experience required.
• Experience in a customer service role is required.

Mansioni

• Oversee service experience for all patients and optimize use of practice resources.
• Establish strong relationships with patients and staff, provide information, and advocate as needed.
• Manage schedules to maximize resources including providers, rooms, and equipment.
• Perform schedule maintenance and coordinate care alternatives for patients impacted by changes.
• Communicate with patients and staff to ensure adherence to treatment plans.
• Assist Practice Manager with data collection and analysis related to physician productivity.
• Help resolve/b prevent billing errors and denials, obtain pre-certifications or referrals as needed.
• Register patients and schedule or coordinate appointments.
• Provide patient education information and materials as needed.
• Maintain strong relationships with patients, providers, staff, and external departments.

Conoscenze

Healthcare experience

Customer service

Medical terminology

Bachelor’s degree (preferred)

Strong communication

EMR experience

Formazione

High School Diploma or GED

Bachelor’s degree (preferred)

Strumenti

Electronic Medical Record (EMR)

Descrizione del lavoro

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

The Patient Liaison reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• The Patient Liaison is primarily responsible for overseeing the service experience for all patients and for ensuring optimal use of all practice resources. The Patient Liaison serves as a resource to patients and staff alike by establishing strong relationships, providing them with necessary information and advocating on their behalf as needed.

Responsibilities

• Manages schedules to make best use of all resources including providers, rooms and equipment.
• Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.
• Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan.
• Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
• Facilitates the resolution/prevention of billing errors and denials – including obtaining pre-certifications or referrals as needed.
• Registers patients and schedules or coordinates the scheduling of appointments.
• Provides patient education information and/or materials as needed.
• Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors.
• Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations.
• Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care.
• May perform other duties as assigned.

Qualifications

Required:

• High School Diploma or GED equivalent.
• 2 years previous healthcare experience.
• Experience in a customer service role.

Preferred:

• Bachelor’s degree.
• Previous experience with an electronic medical record system.
• Knowledge of medical terminology.

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

If sign-on bonus is included in a job posting eligibility is as followed:

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.