Patient Liaison/Care Coordinator

PALM Health, LLC; St. Louis (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

PALM Health, LLC in St. Louis, MO is seeking a Patient Liaison/Care Coordinator to be the primary contact for a designated medical provider and to coordinate day-to-day tasks.

You’ll ensure appointments are organized with current patient information and deliver exceptional patient education and follow-ups. You will support labs, supplements, and referrals, maintain warm, clear communication, and help relay wellness recommendations as part of our whole-person approach.

Qualifications

• Bachelor’s degree (B.S. or B.A.) or LPN license required.
• One year medical office experience required; will consider other combinations.
• Experience with medical terminology and working in a clinic or hospital setting required.
• Strong computer and word processing skills required.
• EMR and scheduling experience preferred.

Responsibilities

• Serve as the primary point of contact for a designated medical provider and coordinate day-to-day tasks.
• Ensure providers are prepared for appointments with organized schedules and up-to-date patient info.
• Deliver excellent client service by educating patients and managing follow-ups and post-visit needs.
• Communicate with warmth and attentiveness to ensure continuity of care.
• Coordinate with internal and external providers, retrieve medical records and relay wellness recommendations.
• Support team operations by stepping into clinical or administrative roles when needed.

Skills

Client-focused communication

Scheduling / calendar management

Medical terminology

EMR experience

Microsoft Word / PC skills

Education

Bachelor’s degree (B.S. or B.A.)

LPN license

Tools

EMR systems

Scheduling software

Microsoft Office

Job description

At PALM Health, we’re more than a medical and wellness center — we’re a vibrant community dedicated to helping people achieve whole-person, optimal well-being. As a Patient Liaison/Care Coordinator in our Medical Practice, you’ll be at the heart of that mission.

We’re looking for someone who is caring, collaborative, and committed to service excellence — someone who thrives in a team environment and finds joy in helping others feel supported, informed, and empowered.

What You’ll Do

• Serve as the primary point of contact for a designated medical provider, managing day-to-day coordination and communication.
• Ensure providers are fully prepared for their appointments with organized schedules and up-to-date patient information.
• Deliver exceptional client service by educating patients, managing follow-ups, and facilitating post-visit needs like labs, supplements, and referrals.
• Communicate with warmth, clarity, and attentiveness to ensure seamless continuity of care.
• Coordinate with internal and external providers, retrieve medical records, and help relay wellness recommendations in line with our whole-person approach.
• Support team operations by stepping into clinical or administrative roles when qualified and needed.

Requirements

Required Qualifications

• Bachelor’s degree (B.S. or B.A.) or Licensed Practical Nurse (LPN) (required)
• One year’s medical office experience (required); will consider other combinations of education and experience
• Experience with medical terminology and working in a clinic or hospital setting (required)
• Completion of coursework in medical terminology and medical records (preferred)
• Strong computer and word processing skills (required)
• EMR and scheduling experience (preferred)

Why You’ll Love Working at PALM Health

Join a mission-driven organization where well-being is a way of life. Work with experts in medicine, wellness, and hospitality in a beautiful, serene setting. Be part of a values-based culture that celebrates warmth, kindness, and professional growth. Enjoy access to PALM services and a community that cares deeply for one another.

If you're ready to grow in your career and be part of something meaningful, we invite you to apply and bring your passion for service and health to the PALM team.