Client Service Represenative

PALM Health, LLC; St. Louis (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

PALM Health, LLC is seeking a friendly Client Service Representative to engage with clients, answer questions, and help coordinate scheduling and payments. The role emphasizes clear communication, problem solving, and a commitment to delivering outstanding service in a fast-paced environment.

You will work with internal teams to ensure client needs are met promptly, follow up to build long-term relationships, and contribute to process improvements that enhance the client experience.

Qualifications

• Experience in customer service or client support roles.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office and CRM software.

Responsibilities

• Serve as a primary point of contact for clients via phone and in-person interactions
• Address client inquiries, resolve issues, and provide accurate information about products and services
• Assist with check-ins, check-outs, and scheduling
• Collaborate with internal teams to ensure client needs are met promptly and effectively
• Follow up with clients to ensure satisfaction and foster long-term relationships
• Assist in processing payments, and service requests as needed
• Identify opportunities to improve client experience and suggest enhancements to service procedures

Skills

Customer service

Communication

Problem solving

Multitasking

CRM software

Microsoft Office

Customer-focused mindset

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM software

Job description

Client Service Representative

We are seeking a dedicated and personable Client Service Representative to join the PALM Health team. This role offers an excellent opportunity to engage with clients, provide exceptional service, and contribute to the overall success of our organization. If you are a proactive communicator with a passion for customer satisfaction, we encourage you to apply.

Key Responsibilities

• Serve as a primary point of contact for clients via phone and in-person interactions
• Address client inquiries, resolve issues, and provide accurate information about products and services
• Assist with check-ins, check-outs, and scheduling
• Collaborate with internal teams to ensure client needs are met promptly and effectively
• Follow up with clients to ensure satisfaction and foster long-term relationships
• Assist in processing payments, and service requests as needed
• Identify opportunities to improve client experience and suggest enhancements to service procedures

Skills and Qualifications

• Proven experience in customer service or client support roles
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software
• Positive attitude, professional demeanor, and a customer-focused mindset
• High school diploma or equivalent; additional education or certifications in customer service is a plus

Join our team and become part of a company that values integrity, innovation, and growth. We offer a supportive work environment, opportunities for professional development, and a commitment to delivering outstanding service to our clients.