Patient Liaison & Care Coordination Specialist

Americare Inc.; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

A healthcare organization based in Brooklyn, NY is searching for a Patient Liaison responsible for overseeing new admissions and managing communication with current patients. This role includes handling customer service issues, conducting audits for compliance, and ensuring patient satisfaction through surveys. Ideal candidates should possess outstanding communication and problem-solving skills, along with experience in service-oriented environments. The job is essential to facilitate efficient patient care and maintain standards within the organization.

Qualifications

• Experience in customer service and patient interactions.
• Ability to handle complaints and resolve issues efficiently.
• Knowledge of compliance and regulatory standards.

Responsibilities

• Oversee all new admissions and existing patient communications.
• Document all interactions and manage patient satisfaction surveys.
• Collaborate with Quality Management to resolve service issues.
• Conduct audits and maintain compliance with regulatory standards.

Skills

Customer service skills

Communication skills

Problem-solving

Data collection and reporting

Job description

A healthcare organization based in Brooklyn, NY is searching for a Patient Liaison responsible for overseeing new admissions and managing communication with current patients. This role includes handling customer service issues, conducting audits for compliance, and ensuring patient satisfaction through surveys. Ideal candidates should possess outstanding communication and problem-solving skills, along with experience in service-oriented environments. The job is essential to facilitate efficient patient care and maintain standards within the organization.