Patient Journey Coordinator - Oral Surgery

Los Angeles Oral & Facial Surgery; California (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Los Angeles Oral & Facial Surgery in Beverly Hills is seeking a motivated Treatment Coordinator to connect patients with their surgical care journey. You will be the essential link between patients and providers, ensuring clear explanations and a compassionate experience throughout consultations, procedures, and post-operative care.

You will present treatment options, discuss insurance benefits and payment plans, and coordinate scheduling while collaborating with surgeons and front office staff.

Qualifications

• 1+ years of experience in dental, oral surgery, or specialty practice.
• Solid knowledge of dental/oral surgery terminology and insurance processes.
• Ability to present treatment plans and financial options with empathy.

Responsibilities

• Guide patients through treatment plans and obtain informed consent.
• Explain financial options, insurance benefits, and payment plans.
• Coordinate scheduling for consultations, procedures, and follow-ups.
• Serve as primary contact for patient inquiries with exceptional service.
• Collaborate with surgeons, clinical staff, and front desk for smooth flow.
• Ensure accurate insurance eligibility, pre-authorizations, and records in software.
• Follow up with prospective patients to support case acceptance.

Skills

Dental terminology

Treatment planning

Communication

Multitasking

Bilingual (English/Spanish/Russian)

Tools

Sensei Cloud

DSN

Job description

Los Angeles Oral & Facial Surgery in Beverly Hills is seeking a motivated Treatment Coordinator to connect patients with their surgical care journey. You will be the essential link between patients and providers, ensuring clear explanations and a compassionate experience throughout consultations, procedures, and post-operative care.

You will present treatment options, discuss insurance benefits and payment plans, and coordinate scheduling while collaborating with surgeons and front office staff.