Patient Intake Specialist — Care Coordination

Druid City Infusion; Albuquerque (NM); On-site; USD 42,000 - 56,000; Full time

Job summary

Druid City Infusion in Albuquerque, NM is seeking an Intake Coordinator to manage patient intake, verify insurance, and coordinate with providers and pharmacy teams. You’ll ensure accurate data collection, compassionate service, and compliant record-keeping in a fast-paced home-infusion setting.

The role focuses on supporting patients across the network with strong clerical and communication skills, building efficient intake workflows and ensuring smooth care transitions.

Qualifications

• High school diploma or equivalent.
• Experience in healthcare administration or patient intake.
• Strong communication and interpersonal skills.
• Familiarity with HIPAA-compliant documentation and processes.

Responsibilities

• Process patient intake and referrals with ICD-10/ICD-9 knowledge.
• Coordinate with providers to obtain prescriptions and treatment plans.
• Verify insurance details and communicate coverage vs. out-of-pocket costs.
• Serve as primary point of contact for new patients and guide them through intake.
• Collaborate with pharmacy teams for timely medication processing and delivery.
• Maintain records in CareTend or EMR and ensure privacy compliance.
• Adhere to laws and participate in quality-improvement initiatives.
• Deliver exceptional customer service and educate patients on the intake process.

Skills

Healthcare administration

Patient intake

Communication skills

Organization

EHR systems

HIPAA compliance

Education

High school diploma or equivalent

Associate or bachelor's degree in healthcare administration or related field

Tools

CareTend

Pharmacy management platforms

Job description

Druid City Infusion in Albuquerque, NM is seeking an Intake Coordinator to manage patient intake, verify insurance, and coordinate with providers and pharmacy teams. You’ll ensure accurate data collection, compassionate service, and compliant record-keeping in a fast-paced home-infusion setting.

The role focuses on supporting patients across the network with strong clerical and communication skills, building efficient intake workflows and ensuring smooth care transitions.