Intake Coordinator

Druid City Infusion; Albuquerque (NM); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Druid City Infusion in Albuquerque, NM is seeking an Intake Coordinator to manage patient intake, verify insurance, and coordinate with providers and pharmacy teams. You’ll ensure accurate data collection, compassionate service, and compliant record-keeping in a fast-paced home-infusion setting.

The role focuses on supporting patients across the network with strong clerical and communication skills, building efficient intake workflows and ensuring smooth care transitions.

Formación

• High school diploma or equivalent.
• Experience in healthcare administration or patient intake.
• Strong communication and interpersonal skills.
• Familiarity with HIPAA-compliant documentation and processes.

Responsabilidades

• Process patient intake and referrals with ICD-10/ICD-9 knowledge.
• Coordinate with providers to obtain prescriptions and treatment plans.
• Verify insurance details and communicate coverage vs. out-of-pocket costs.
• Serve as primary point of contact for new patients and guide them through intake.
• Collaborate with pharmacy teams for timely medication processing and delivery.
• Maintain records in CareTend or EMR and ensure privacy compliance.
• Adhere to laws and participate in quality-improvement initiatives.
• Deliver exceptional customer service and educate patients on the intake process.

Conocimientos

Healthcare administration

Patient intake

Communication skills

Organization

EHR systems

HIPAA compliance

Educación

High school diploma or equivalent

Associate or bachelor's degree in healthcare administration or related field

Herramientas

CareTend

Pharmacy management platforms

Descripción del empleo

Intake Coordinator

Job Description

About Company: Join Druid City Infusion - part of the Vital Care Infusion Services network! We're a rapidly growing home and alternate-site infusion therapy provider delivering compassionate, high-quality care for acute and chronic conditions right in patients' homes or local clinics.

We support infusion therapy programs across multiple states , including Colorado, Georgia, Alabama, Arkansas, Mississippi, New Mexico, South Carolina, Tennessee and beyond through the broader Vital Care network.

At Druid City Infusion, you'll help bring advanced therapies like IVIG, neurology, rheumatology, pulmonary care, and more to patients in communities that need them - with strong clinical support and opportunities for professional growth.

Make an impact where it matters most - grow your career with a team delivering care across the nation!

About the Role:

An Intake Coordinator plays a critical role in overseeing patient intake procedures, ensuring the accurate collection of medical and insurance information, and delivering exceptional customer service. In this role, you will work closely with patients, healthcare providers, and internal pharmacy teams to support a smooth and efficient intake experience. Success in this position requires strong clerical abilities, excellent organizational and communication skills, and a solid understanding of medical terminology, pharmacy operations, and ICD-10/HCPCS coding.

Responsibilities:

Patient Intake Process

• Accurately process patient intake and referral information using knowledge of ICD-10 and ICD-9 coding, pharmaceutical drugs, and dosing.
• Conduct initial assessments to gather patient demographics, medical history, and home infusion needs.
• Coordinate with healthcare providers to obtain prescriptions, treatment plans, and required medical documentation.

Insurance Verification and Communication

• Collect and verify patient medical records and insurance details.
• Communicate with patients regarding insurance coverage, authorization status, and potential out-of-pocket expenses.

Coordination and Communication

• Serve as the primary point of contact for new patients, guiding them through the intake process and addressing inquiries.
• Collaborate with pharmacy teams to ensure timely medication processing and delivery, especially for acute care patients.
• Work closely with account executives and pharmacy staff to maintain seamless patient flow.
• Relay critical patient information to healthcare providers promptly and accurately.

Documentation and Record Keeping

• Maintain detailed and accurate records of patient intake, insurance verifications, authorizations, and communications using CareTend or EMR systems.
• Ensure all documentation complies with privacy regulations and organizational standards.

Compliance and Quality Assurance

• Adhere to all applicable laws, regulations, and internal policies related to home infusion services.
• Participate in quality assurance initiatives to identify and implement improvements in the intake process.

Customer Service

• Deliver exceptional customer service to patients, providers, and insurance representatives.
• Resolve patient and provider concerns related to intake and insurance coverage.
• Educate patients on the intake process and provide clear, compassionate guidance throughout their care journey.

Required Education:

High school diploma or equivalent.

Preferred Education (not required):

Associate or bachelor's degree in healthcare administration, business administration, or a related field.

Experience & Skills:

• Prior experience in healthcare administration, patient intake, or a related field, preferably within a home infusion or pharmacy setting.
• Strong communication and interpersonal skills to effectively interact with patients, providers, and team members.
• Excellent organizational skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in using computer systems and software, including electronic health records (EHR) and pharmacy management platforms.
• Familiarity with maintaining medical documentation in HIPAA-compliant systems

Physical Requirements:

• Must be able to sit or stand for extended periods while performing job duties.
• Frequent and consistent use of a telephone is required, including handling inbound and outbound calls for prolonged periods throughout the workday.
• Ability to use a headset and other telecommunication equipment for extended durations.
• Manual dexterity required for dialing, typing, and note-taking during calls.

Commitment to Diversity and Inclusivity

At Druid City Vital Care, we believe that diversity and inclusivity are essential to delivering exceptional care and fostering innovation. We are committed to creating a workplace where every individual is respected, valued, and empowered-regardless of race, ethnicity, gender identity, age, ability, or background.

Our Approach Includes

• Inclusive Hiring Practices: Ensuring equal opportun