Patient Insurance Eligibility Navigator

UofL Health; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

UofL Health is seeking an insurance verification specialist in Louisville to verify patient eligibility, determine benefits, and coordinate payments. This role supports accurate insurance processing ahead of appointments and requires strong communication with patients and care teams.

Candidates should have at least a high school diploma and 5+ years in insurance-related work, with proficiency in Centricity and MS Office. The position emphasizes HIPAA compliance and customer service excellence.

Qualifications

• Knowledge of insurance policies and processes
• Ability to use insurance portals proficiently
• Strong communication and customer service skills

Responsibilities

• Verifies patient eligibility six days out from appointment
• Determines patient benefits including deductibles and co-pays
• Verifies if authorizations are required and obtain if necessary
• Verifies benefits and coverage
• Contacts patients before appointments for insurance issues
• Assists patients in paying balances or setting up payment plans
• Maintains compliance with policies and HIPAA requirements
• Uses Microsoft Office and Centricity in daily tasks

Skills

Insurance verification

Communication

Interpersonal skills

Microsoft Office

Education

High school diploma or GED

Tools

Centricity

Job description

UofL Health is seeking an insurance verification specialist in Louisville to verify patient eligibility, determine benefits, and coordinate payments. This role supports accurate insurance processing ahead of appointments and requires strong communication with patients and care teams.

Candidates should have at least a high school diploma and 5+ years in insurance-related work, with proficiency in Centricity and MS Office. The position emphasizes HIPAA compliance and customer service excellence.