Clerical Group Leader

RIH Rhode Island Hospital; Rhode Island; On-site; USD 2,751,000 - 4,541,000; Full time

Job summary

Brown University Health, located at Rhode Island Hospital in Providence, RI, seeks a lead clerical professional to supervise unit clerical staff, assign workloads, and ensure accurate data reporting. You will help orient and train new employees while coordinating workflow to meet service standards.

The role emphasizes collaboration, compassion, and a patient-focused approach as part of Brown University Health’s values-driven culture.

Qualifications

• Basic knowledge from high school or equivalent.
• Experience coordinating activities of unit/department clerical staff.
• Ability to operate standard and automated office equipment.

Responsibilities

• Assigns and reviews work for clerical staff within the unit.
• Trains new employees and coordinates workflow.
• Maintains daily time schedules and monitors work quality.

Skills

Lead clerical team

Supervisory responsibilities

Time management

Data gathering and reporting

Education

High school diploma or equivalent

Tools

On-line computer terminal

Job description

SUMMARY:

Under general supervision, but according to established policies and procedures, functions as a lead or resource person for clerical employees. Utilizes experience-based knowledge of specific unit/department operations in order to assign work, established work schedules and review the work of others. Regularly performs a variety of clerical duties in addition to lead responsibilities, such as gathering data, preparing reports, taking messages, typing and so forth. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES:

Functions as a lead or resource person for unit departmental clerical personnel; assigns and reviews work, assists in the orientation and training of new employees and is responsible for coordinating the flow of work through an assigned area of responsibility. May provide input into the development of work procedures within an assigned unit/department and maintains daily time schedules. Monitors and evaluates the work processed by other clerical employees and ensures that established standards of accuracy are maintained. May be responsible for ordering and inventorying expendable office supplies for the unit/department. Assists subordinate clerical employees with complex and/or sensitive work related matters. Explains and instructs new procedures, reports formats, codes, etc. In addition to the above lead duties, regularly performs a variety of clerical duties within assigned unit/department, such as researching files, records, etc. In order to locate necessary information, answering phones, compiling reports, studies charts, etc. Billing for unit/department charges; maintaining office equipment in good working condition, and completing forms and records, as well as typing. May operate a variety of standard and/or automated office equipment such as a calculator, photocopier, adding machine, microfilm viewer, typewriter and an on-line computer terminal. The level of typing skills required is not that of a correspondence typist.

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE: A level of knowledge generally obtained through high school or its equivalent. The ability to operate standard and automated office equipment, including an on-line computer terminal. Good math skills in order to perform statistical analysis, calculate and verify report totals. The administrative ability to function as a lead or resource person for clerical employees and coordinate there activities. EXPERIENCE: Six to twelve months experience with progressively more responsible experience in order to become familiar with all unit/department functions.

SUPERVISORY RESPONSIBILITY:

Functions as a lead or resource person for clerical employees. Working conditions are generally good, little discomfort due to noise, heat, and dust. Pay Range: $19.97-$32.96 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903 Work Type: Sunday to Wednesday - 07:30 am- 4 pm with rotating holidays Work Shift: Day Daily Hours: 8 hours Driving Required: No As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself. Company Location Belonging and Engagement Nursing Our Mission