Patient Information Manager-Primary Care

Fairview Health Services; Saint Paul (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Fairview Health Services in Saint Paul, MN seeks a Registration and Scheduling Coordinator to work with Primary Care leadership to streamline registration and specialty scheduling and support revenue cycle activities across clinics.

This role ensures accreditation readiness, trains staff, and partners with clinic managers to identify improvements while aligning with enterprise operations and patient experience goals.

Qualifications

• Bachelor's or higher in business/healthcare administration or related field.
• 2 years of registration experience with knowledge of the revenue cycle.

Responsibilities

• Coordinate registration and scheduling services with clinic leadership.
• Ensure operations meet quality/accreditation requirements and staff are competent.
• Develop and deliver staff training for registrars and schedulers.
• Identify and implement improvement opportunities with clinic managers.
• Monitor key performance metrics for registration and scheduling functions.
• Escalate performance concerns and manage staff goals and evaluations.

Education

B.S./B.A. in Business Administration, Healthcare Administration or related field

Tools

Epic

Job description

Job Overview

Works collaboratively with Primary Care leadership to coordinate registration and specialty scheduling services and all aspects of the revenue cycle throughout all of M Health Fairview's primary care clinics. Ensures clinics are compliant with all applicable accrediting agencies and that staff are competent in their roles and develops and delivers training. Strategizes with clinic managers and other improvement teams to identify and implement improvement opportunities and best practices. Works cross-functionally with other colleagues and works cooperatively with all levels of the business across the organization.

Responsibilities

• Works with clinic staff and management to ensure registration and scheduling operations are meeting quality/accreditation requirements, as well as meeting the needs of their customers.
• Participates in development of, and coordinates quality improvement activities, disseminating across all primary care clinic locations.
• Assists with workflow/lean assessment and improvement activities.
• Acts as a liaison for registration and scheduling services in primary care with key stakeholders such as revenue cycle and customer experience.
• Develops and implements training for registrars and specialty scheduler across primary care to ensure staff competency.
• Identifies, monitors and reports on key performance metrics for clinic registration and scheduling functions.
• Escalates individual performance concerns to site leadership.
• Manages and coordinates employee’s goals and performance. Ensures staff are trained and developed and empowered to effectively do their jobs.
• Manages performance appropriately and ensures development plans for staff are in place. Sets performance standards and provides feedback and recognition on job performance on an ongoing and timely basis. Conducts employee rounding, annual performance evaluations, coaching, and performance management.

Required Qualifications

• B.S./B.A. in Business Administration, Healthcare Administration or related field required.
• 2 years of registration experience, knowledge of the revenue cycle

Preferred Qualifications

• Epic experience

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more!

Compensation Disclaimer

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status