Patient Access Specialist II

Fairview Health Services; Minneapolis (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Fairview Health Services in Minnesota seeks a Revenue Cycle professional to support patient registration and insurance verification. You will collect demographics, verify coverage, and communicate financial obligations with empathy.

You will explain price estimates, assist with payment options, and referrals to financial counseling as needed, while maintaining compliance with regulations and privacy requirements.

Qualifications

• 2+ years in customer service or healthcare revenue cycle
• Experience in a role supporting patient interactions and financial responsibilities
• Ability to gather accurate patient demographics and insurance information
• Strong communication and de-escalation skills in a high-volume environment
• Awareness of regulatory requirements and privacy standards (HIPAA)

Responsibilities

• Interview patients to collect and document accurate demographics and insurance information
• Verify eligibility and benefits using online or phone systems
• Manage check-in tasks including co-pays, signatures, and required notices
• Provide price transparency education and discuss financial responsibilities
• Follow up on payer referrals and maintain high-volume workflow efficiency
• Collaborate with departments to ensure a seamless patient experience
• Protect patient privacy and comply with regulatory requirements

Skills

Communication skills

Attention to detail

Self-motivation

Teamwork and independence

Education

Post-secondary education

Tools

EPIC

Microsoft Office

Job description

Job Overview

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As part of Revenue Cycle Management, this position is responsible for creating a positive first impression of M Health Fairview and ensuring an exceptional experience is achieved while interacting closely with patients, families, and other internal and external stakeholders in a highly organized and professional manner. This position must utilize effective interpersonal skills to gather patient demographic for a complete and accurate registration, identifies insurance, gathers benefits, communicates, and collects patient's financial obligations. Individuals in this role are expected to demonstrate the M Health Fairview commitments (Integrity, Service, Compassion, Innovation and Dignity) along with critical thinking skills, a strong work ethic and flexibility.

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• UMMC Emergency Room 330p-12a
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• Week 1: Monday, Tuesday, Friday, Saturday, Sunday
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• Week 2: Monday, Tuesday
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Responsibilities

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• Interview patients to obtain and document accurate patient demographic and insurance information in the medical record.
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• Use insurance knowledge and resources to accurately code insurance and verify eligibility using online, web-based or phone systems to ensure accuracy and expedite payment.
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• Perform check-in process including collection of co-pays, signatures on forms, scanning insurance cards and/or IDs and provide patient with any notices according to regulatory requirements. Support price transparency through patient education and collection on estimated financial responsibilities and refer patient to financial assistance/counseling resources as appropriate
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• Interact with patients and families in challenging and unique situations that may require de-escalation skills.
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• Manage daily worklists and/or work queues and resolve assigned tasks in a timely, accurate, and efficient manner. Assist in training and mentoring new and existing staff.
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• Confirm insurance benefits for services including coverage limitations, referral or authorization requirements and patient liabilities.
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• Provide proactive price estimates and communicate to patient to help them understand their financial responsibilities and collect. Inform patient of gaps in coverage, educate patient on available options and refer to financial counseling for assistance.
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• Prepare and communicate/deliver notices of non-coverage to patients (ex: HINN, ABN, waiver, Medicare lifetime reserve days).
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• Follow up with payers on active authorized referral requests to verify determination or payer step in determination process.
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• Collaborate and exhibit strong relationships with other departments and team to manage tasks, according to established criteria in a high-volume environment. Provide resources and contacts to patients as needed to ensure a seamless experience for the patient.
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• Adhere to all compliance, regulatory requirements, department protocols and procedures. Protect patient privacy and only access information as needed to perform job duties.
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• Contributes to the process or enablement of collecting expected payment
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• Participates in improvement efforts and initiatives that support the organizations goals and vision. Understands and Adheres to Revenue Cycle’s Escalation Policy.
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• Rotates between hospital emergency room and scheduled services for registered patients.
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• Participates in weekend on-call rotation.
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Required Qualifications

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• 2 years combination of customer service, other position in healthcare revenue cycle or
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• experience in an equivalent level 1 position
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• Patient collections experience in a medical setting.
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• Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential.
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• Ability to work independently and in a team environment.
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Preferred Qualifications

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• Post-Secondary Education
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• Demonstrate the ability to perform accurately and efficiently in EPIC, Microsoft Office Suite, and other computer programs.
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• Experience being a subject matter expert and demonstrated willingness to support team questions.
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Benefit Overview

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Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract

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Compensation Disclaimer

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An individual\'s pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

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EEO Statement

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EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status