Patient Information Manager-Primary Care

Socket.dev; Saint Paul (MN); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

PTO and Sick Time

Tuition reimbursement

Job summary

M Health Fairview is seeking a coordinator to partner with Primary Care leadership to optimize registration and scheduling services across its clinics. You will support revenue cycle alignment, training, and performance management while ensuring accreditation readiness and staff competency.

Collaborate with clinic managers and improvement teams to implement best practices and drive quality improvements across all primary care locations.

Qualifications

• B.S./B.A. in Business Administration, Healthcare Administration or related field required.
• 2 years of registration experience, knowledge of the revenue cycle

Responsibilities

• Coordinates registration and scheduling operations to meet quality/accreditation requirements.
• Develops and delivers training for registrars and schedulers across primary care.
• Monitors and reports on key performance metrics for clinic registration and scheduling functions.
• Acts as liaison for registration and scheduling with revenue cycle and customer experience.
• Escalates staff performance concerns and conducts evaluations and coaching.
• Sets performance standards and conducts annual performance reviews and development plans.

Skills

Registration experience

Quality improvement

Training development

Leadership & coaching

Revenue cycle knowledge

Education

Bachelor's degree in Business Administration or Healthcare Administration

Tools

Epic

Job description

Job Overview

Works collaboratively with Primary Care leadership to coordinate registration and specialty scheduling services and all aspects of the revenue cycle throughout all of M Health Fairview's primary care clinics. Ensures clinics are compliant with all applicable accrediting agencies and that staff are competent in their roles and develops and delivers training. Strategizes with clinic managers and other improvement teams to identify and implement improvement opportunities and best practices. Works cross-functionally with other colleagues and works cooperatively with all levels of the business across the organization.

Responsibilities

• Works with clinic staff and management to ensure registration and scheduling operations are meeting quality/accreditation requirements, as well as meeting the needs of their customers.
• Participates in development of, and coordinates quality improvement activities, disseminating across all primary care clinic locations.
• Assists with workflow/lean assessment and improvement activities.
• Acts as a liaison for registration and scheduling services in primary care with key stakeholders such as revenue cycle and customer experience.
• Develops and implements training for registrars and specialty scheduler across primary care to ensure staff competency.
• Identifies, monitors and reports on key performance metrics for clinic registration and scheduling functions.
• Escalates individual performance concerns to site leadership.
• Manages and coordinates employee’s goals and performance. Ensures staff are trained and developed and empowered to effectively do their jobs.
• Manages performance appropriately and ensures development plans for staff are in place. Sets performance standards and provides feedback and recognition on job performance on an ongoing and timely basis. Conducts employee rounding, annual performance evaluations, coaching, and performance management.

Required Qualifications

• B.S./B.A. in Business Administration, Healthcare Administration or related field required.
• 2 years of registration experience, knowledge of the revenue cycle

Preferred Qualifications

• Epic experience

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status