Community Health Worker/Navigator

Healthlinc; Morocco (IN); On-site; USD 40,000 - 56,000; Full time

Job summary

HealthLinc is seeking a Community Health Navigator to assist patients with insurance enrollment, navigate coverage options, and educate on the sliding fee scale. You will support care coordination and connect patients with internal and external services to reduce barriers to access.

The role requires CHW/SHIP/CCP certifications or timelines, strong organizational skills, and the ability to work collaboratively with a care team. Remote outreach may be required.

Qualifications

• Education/ training as listed in the job description.
• Certified navigators and CHW certifications within defined timelines.
• Experience with community resources and outreach activities is preferred.
• Experience with insurance navigation and enrollment is preferred.

Responsibilities

• Assist patients with insurance enrollment, reenrollment, and navigation, including Medicaid and Marketplace plans.
• Educate patients on the sliding fee scale and assist with applications and documentation.
• Provide non clinical care coordination, including appointment support and referrals.
• Help patients navigate healthcare, behavioral health, social services, and community resources.
• Address barriers to access such as transportation, cost, language, and literacy.
• Conduct outreach and promote clinic services at community events and health fairs.
• Build relationships with community organizations and stakeholders.
• Maintain required certifications and participate in ongoing training.

Skills

Organizational skills

Time management

Initiative

Leadership

Communication skills

Flexibility

Driver’s license

Remote outreach ability

Tech literacy

Education

High School Diploma/GED

Certified State Navigator

Certified SHIP Counselor

Certified Community Health Worker (CHW)

Certified Chronic Care Professional (CCP)

Tools

Microsoft Office

EHR systems

Job description

The Community Health Navigator (CHN) is a trusted, non clinical member of the care team who supports patients and community members in accessing affordable, coordinated, and culturally responsive healthcare. This role focuses on insurance navigation and enrollment, sliding fee scale assistance, care coordination, resource navigation, outreach, and community engagement to reduce barriers to care and improve health outcomes. The Community Health Navigator functions in alignment with the nationally recognized Community Health Worker (CHW) model and core competencies, while serving as a patient facing navigator within the health center and community.JOB RESPONSIBILITIES:Patient Access & Insurance NavigationAssist patients with insurance enrollment, reenrollment, and navigation, including Medicaid, Marketplace plans, Indiana SHPI Medicare enrollment services (MSP & EH) and other coverage options.Educate patients on the health center’s sliding fee discount program, assist with applications, renewals, and documentation, and troubleshooting access issues.Care Coordination & Resource NavigationProvide non clinical care coordination, including appointment support, referrals, follow up, and connection to internal and external services.Help patients navigate healthcare, behavioral health, social services, and community resources.Address barriers related to transportation, cost, language, literacy, and system complexity.Outreach & Community EngagementConduct outreach to patients and community members to promote clinic services, preventive care, enrollment opportunities, and health education.Plan, support, and participate in community events, health fairs, enrollment events, and outreach activities across the service area.Build and maintain relationships with community organizations, partners, and stakeholders.Education & Certification Aligned ActivitiesProvide education and support consistent with Certified Community Health Worker (CCHW), chronic care management (CCM), State Health Insurance Assistance Program (SHIP), and other applicable certifications, as assigned.Maintain required certifications and participate in training and professional development.Team CollaborationWork collaboratively as part of a care team to meet patient needs.Participate in team meetings, supervision, training, and performance improvement activities.Serve as a patient advocate, elevating systemic barriers and community needs to leadership.Documentation & DataDocument patient interactions, referrals, and outcomes accurately in the electronic health record (EHR) and other required systems.Support data collection, program tracking, quality improvement, and grant reporting activities.Maintain patient confidentiality and comply with HIPAA, HRSA requirements, and organizational policies.All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without noticeREQUIRED QUALIFICATIONS:Education/TrainingHigh School Diploma/GEDCertified State Navigator and Certified Counselor for SHIP within 90 days of employmentCertified Community Health Worker (CHW) within six months of employmentCertified Chronic Care Professional (CCP) within six months of employmentExperienceExperience with community resources and outreach activities (preferred)Experience with insurance navigation and enrollment (preferred)Skills/Job RequirementStrong organizational and time management skillsHigh level of initiative with achieving resultsLeadership skills within a team environmentExcellent written and verbal communication skillsAbility to remain flexible and adaptableReliable transportation for travel and valid driver’s licenseAbility to follow HealthLinc policies and proceduresAbility to conduct patient services and outreach activities remotely (when necessary and approved)Technology SkillsOperate a multi-line phone system and other office equipment including printers, fax machines, etc.Basic software skills (Microsoft Office, EHR, online sources, etc.)