Patient Health Navigator

Community Health Partnership of Illinois (CHP); Aurora (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

A non-profit healthcare organization seeks a Patient Health Navigator in Aurora, Illinois. The role involves building relationships with patients, assisting them in navigating the healthcare system, and providing follow-up care. Candidates should have experience in community work, advocacy, and effective communication skills. The position emphasizes professionalism and an understanding of community resources, critical thinking, and independence in managing client caseloads. Competitive compensation and opportunities for career development are included.

Qualifications

• Experience in community work including advocacy and volunteering.
• Ability to maintain professionalism with clients and agencies.
• Experience as a Certified Application Counselor.

Responsibilities

• Build effective working relationships with patients.
• Assist patients in navigating the healthcare system.
• Complete intake interviews and provide follow-up care.

Skills

Community engagement

Client advocacy

Communication skills

Multitasking

Job description

Patient Health Navigator

Community Health Partnership of Illinois is a non‑profit organization that provides primary health care to migrant farmworkers and other medically underserved populations throughout northern and central Illinois that specializes in primary preventative medical, dental, and behavioral health service. Our focus is delivering quality, culturally responsive health care services to our patients, caregivers, and partners in the communities we serve.

The PHN builds effective working relationships with their patients, helping to secure medical appointments for primary and specialty care, support, educate and assist patients to navigate the complex health care system. To navigate this system, PHNs work effectively with both patients and CHP's multidisciplinary care teams, providers and community partners. PHNS works closely with medical providers, primary care teams, and other agencies to improve patient outcomes and care. PHNS completes intake interviews for their clients, provide regular follow‑up care and documentation and provide referrals and referrals follow‑up to other services, as necessary.

Professional & Technical Knowledge

1. Principles and contemporary practices of addressing barriers to health.
2. Understanding of Illinois insurance program inclusive of the public health insurance programs.
3. Performance of the duties and responsibilities of the position requires knowledge of community engagement and community resources.

Technical Skills

• Must have experience working in community work. This can include advocacy, volunteering, etc.
• Must be willing to see the inherent worth and dignity of each client.
• Must have experience assisting underserved community residents with community resources.
• Experience as a Certified Application Counselor and certified and maintain certification.
• Ability to communicate effectively with management and other departments.
• Strong understanding of business goals and standards for customer service.
• Experience working with non‑profit or other social service organization and other community organization.
• Ability to effectively organize and manage multiple client caseloads and encourage coworkers to do the same.

Knowledge & Expertise

1. Requires experience in directly supporting programs and managing caseloads.
2. Ability to think critically and make decisions based upon the information you are provided with.
3. Must be able to maintain professionalism with clients, coworkers, staff, and referring agencies.
4. Ability to be a self‑starter and work independently with limited oversight.
5. Ability to communicate affectively by telephone, in person and digital. This includes texting, phone calls, emails, and video conferencing, as necessary.
6. Ability to navigate stairs, curbs, or other environmental obstacles.