Ambulatory Nurse Navigator (RN)

Memorial Health; Springfield (IL); On-site; USD 49,000 - 79,000; Full time

Job summary

Memorial Health is seeking a registered nurse to provide concierge services for Memorial Health Partners. You will be the single point of contact for members, performing symptom triage, care advice, scheduling, and navigation assistance across the healthcare system.

Strong communication, EMR proficiency, and a BSN with IL RN licensure are required. The role emphasizes patient-centered care and collaboration with care teams across multiple sites, delivering high-quality service and support to

Qualifications

• BSN required; 3 years RN experience may substitute.
• Current Illinois RN licensure; CPR certification required.
• 5 years clinical/psychosocial experience in hospital/clinic settings; telehealth preferred.

Responsibilities

• Serve as single point of contact for Memorial Health Partners members; triage symptoms and route to appropriate care.
• Provide care advice, schedule same/next-day appointments, and assist with navigating the healthcare system.
• Maintain accurate records of interactions and collaborate with care teams to remove access barriers.

Skills

RN experience

Verbal & written communication

EMR knowledge

Microsoft Office

Telehealth familiarity

Education

BSN (Bachelor’s degree in Nursing)

Tools

EMR systems

Microsoft Office (Word, Excel, PowerPoint)

Job description

Overview

Provides concierge services to select Memorial Health Partners (MHP) populations. As a member of a team devoted to improving population health for select populations, will serve as a single point of contact where MHP members can call and request assistance on a multitude of items. Services include; symptom assessment and triage, urgent and non-urgent care advice, scheduling same day/next day appointments, establishing with a Primary Care Physician, assistance with navigating the healthcare system while eliminating barriers, and providing linkages with community resources. Partners with multiple teams to ensure members receive the highest level of quality is delivered.

USD $35.92/Hr.

Max

USD $57.47/Hr.

Overview

Provides concierge services to select Memorial Health Partners (MHP) populations. As a member of a team devoted to improving population health for select populations, will serve as a single point of contact where MHP members can call and request assistance on a multitude of items. Services include; symptom assessment and triage, urgent and non-urgent care advice, scheduling same day/next day appointments, establishing with a Primary Care Physician, assistance with navigating the healthcare system while eliminating barriers, and providing linkages with community resources. Partners with multiple teams to ensure members receive the highest level of quality is delivered.

Education

Qualifications

• Bachelor’s degree in Nursing (BSN), required. Three (3) years of RN experience may be considered in lieu of BSN.

Licensure/Certification/Registry

• Current RN licensure in the state of Illinois, required.
• CPR certification, required.

Experience

• Five (5) years of current clinical of psychosocial experience working in a hospital, medical office or clinic setting, required. Clinical experience in Primary Care, Behavioral Health or Home Health, preferred.
• Two (2) years of experience of working telehealth/telenurse positions, preferred.

Other Knowledge/Skills/Abilities

• Knowledge of chronic conditions, evidenced-based medicine, pharmaceuticals typically used for chronic condition management, and psychosocial and behavioral factors affecting health, required.
• Knowledge of the local Healthcare environment; particularly Memorial Health System’s network of care, preferred.
• Knowledge of EMR clinical products, required.
• Excellent verbal and written communication skills, required.
• Excellent teaching and customer service skills, required
• Ability to work independently across multiple sites of care, required.
• Ability to work with multiple members of a Care Team and maintain positive working relationships, required.
• Excellent PC skills, including the use of Microsoft Office products including Word, Excel, and PowerPoint,

Responsibilities

• Works with the primary care physician team to proactively ensure patients’ needs are met. Coordinates care across the continuum.
• Works telephonically to triage minor healthcare issues and identify the appropriate venue of care to address problems.
• Conducts patient assessments to screen across medical, social, behavioral, cognitive, and pharmaceutical risk factors.
• Communicates with patients at their level of health literacy.
• Provides excellent customer service to ensure patient is satisfied with the outcome.
• Assess barriers to care and identifies ways in which to address those barriers.
• Triages minor health issues and executes appropriate care recommendations based on symptoms.
• Utilizes Memorial’s network and provides guidance to convenient, accessible care.
• Maintains a positive approach with patients and other members of the care team and provides excellent customer service.
• Operates effectively with various levels of leadership and clinical expertise.
• Maintains an accurate and complete written record of the each phone call and all other patient interactions.
• Performs other related work as required or requested.