Patient Guest Services Assistant I

Cleveland Clinic; Canton (OH); On-site; USD 19,000 - 27,000; Full time

Job summary

Cleveland Clinic Mercy Hospital is seeking a Patient Guest Services Assistant I to serve as a welcoming brand ambassador, helping patients, families, and visitors have a warm, informed experience at Main Campus.

The role supports a rotating schedule across day/evening/night shifts and involves coordinating with departments, guiding guests, and assisting with basic information and directions within the hospital system.

Qualifications

• High School Diploma or GED.
• Basic computer skills (Epic, Outlook, and internal systems).
• Two years of experience in a customer service role with at least one year providing face-to-face customer service.

Responsibilities

• Greet, welcome and assist patients, guests, and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport.
• Access patient information to confirm appointment times, appointment locations and room numbers.
• Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community.
• Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.
• Correct and/or report safety, maintenance, and cleaning needs.
• Respond to Code Blue and Code Red emergencies with appropriate equipment.
• Coordinate patient needs with other departments.

Skills

Customer service

Basic computer skills

Education

High School Diploma or GED

Job description

Join Cleveland Clinic Mercy Hospital and experience world‑class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Patient Guest Services Assistant I, serves as a highly visible brand ambassador and resource to patients, family members and visitors by facilitating a warm, caring, comfortable and informed experience at Main Campus.

A caregiver in this position works variable day/evening/night/weekend shifts, 7:00am—7:30pm or 9:00am—6:30pm.

A caregiver who excels in this role will:

• Ensure patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care.
• Greet, welcome and assist patients, guests, and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport.
• Access patient information to confirm appointment times, appointment locations and room numbers.
• Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community.
• Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.
• Correct and/or report safety, maintenance, and cleaning needs.
• Respond to Code Blue and Code Red emergencies with appropriate equipment.
• Coordinate patient needs with other departments.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Basic computer skills (e.g., Epic, outlook, and other internal systems)
• Two years of experience in a customer service role with at least one year providing face‑to‑face customer service

Preferred qualifications for the ideal future caregiver include:

• Associate’s Degree

Physical Requirements:

• Normal or corrected vision, hearing and speech.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $16.50

Maximum hourly: $16.50

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).