Patient-Focused Optician: Eyewear Fitting & Service

Medical Eyeglass Center; Saint Augustine (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Medical Eyeglass Center in St. Augustine, FL is seeking a skilled Optician to join our team inside medical offices. You will help patients select and fit eyewear, process orders, and collaborate with clinic staff to ensure a smooth patient experience.

The ideal candidate reads prescriptions, performs adjustments and repairs, and maintains records. Excellent customer service, sales, and organizational skills are essential; familiarity with insurance portals is a plus, with a friendly,

Qualifications

• Ability to read and interpret spectacle prescriptions and contact lenses where applicable.
• Strong eyewear fitting, adjustments, and repair skills or willingness to learn.
• Excellent customer service and sales skills with objections handling.
• Clear and professional verbal and written communication.
• Proficiency with MS Excel, email, and insurance portals (preferred).
• Strong organization and time management, team collaboration, and attention to detail.

Responsibilities

• Provide patients with an outstanding eyewear experience from selection to fitting and adjustments.
• Accurately process and complete orders through MEC's point-of-sale systems.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review and track lab orders to ensure timely and accurate completion.
• Submit insurance claims, post payments, and follow up on outstanding receivables.
• Dispense prescription and non-prescription eyewear and contact lenses where applicable.
• Assist patients with eyewear adjustments, repairs, and cleaning.
• Maintain frame inventory, keeping displays organized, clean, and stocked.
• Review daily patient schedules to anticipate volume, eligibility, and sales opportunities.
• Support in-office promotions and marketing materials and build positive relationships with staff.

Skills

Eyewear fitting

Prescription interpretation

Customer service

Sales

Insurance portals

Organization

Communication

Tools

MS Excel

Job description

Medical Eyeglass Center in St. Augustine, FL is seeking a skilled Optician to join our team inside medical offices. You will help patients select and fit eyewear, process orders, and collaborate with clinic staff to ensure a smooth patient experience.

The ideal candidate reads prescriptions, performs adjustments and repairs, and maintains records. Excellent customer service, sales, and organizational skills are essential; familiarity with insurance portals is a plus, with a friendly,