Patient-Focused Medical Receptionist - Dental Office

St. Luke’s University Health Network; Bethlehem (Northampton County); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Luke's University Health Network in Bethlehem, PA is seeking a Medical Receptionist to support busy medical offices.

The role involves welcoming patients, registering demographics, verifying insurance, handling calls, scheduling, and coordinating with clinicians to ensure smooth patient flow. Candidates should have a High School diploma or equivalent, strong customer service and communication skills, experience in a healthcare setting preferred, and familiarity with MyChart.

Qualifications

• High School diploma or equivalent required; Medical assistant/administrative training preferred.
• Strong customer service and communication skills are essential.
• Experience in a healthcare setting and/or medical office is preferred; healthcare terminology knowledge a plus.
• Familiarity with MyChart and insurance verification processes is beneficial.
• Ability to verify patient demographics, insurance information, and handle scheduling and billing edits.

Responsibilities

• Answer phones and route calls according to network protocols.
• Register patients and verify demographics and insurance at each visit.
• Schedule patient appointments per practice guidelines and manage patient flow.
• Educate patients on MyChart and assist with sign-up at check-in.
• Balance cash drawer and handle registration/billing edits as needed.

Skills

Customer service

Communication skills

Phone etiquette

Education

High School Diploma

Medical assistant training

Tools

MyChart

Job description

St. Luke's University Health Network in Bethlehem, PA is seeking a Medical Receptionist to support busy medical offices.

The role involves welcoming patients, registering demographics, verifying insurance, handling calls, scheduling, and coordinating with clinicians to ensure smooth patient flow. Candidates should have a High School diploma or equivalent, strong customer service and communication skills, experience in a healthcare setting preferred, and familiarity with MyChart.