Receptionist, Oral Surgery

St. Luke’s University Health Network; Bethlehem, Northern (Northampton County, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

St. Luke's University Health Network in Bethlehem, PA is seeking a friendly Receptionist for Oral Surgery to support patient-focused care. You will greet patients, answer calls, verify information and assist with scheduling and pre-visit preparations.

The ideal candidate has a High School diploma or equivalent, one year of practice-based experience preferred, and familiarity with dental terminology. Strong customer service and accurate administrative duties are essential.

Qualifications

• High School graduate or equivalent is required.
• One year of practice-based experience preferred.
• Familiarity with dental processes, coding, and terminology.
• Customer service experience is valued.

Responsibilities

• Answer phones, check-in/out, schedule appointments, and handle patient inquiries.
• Process referrals, x-rays, consents, and real-time eligibility verification.
• Open/close the practice, manage mail, cash handling, and incoming faxes.
• Enter charges, prepare claims, and provide cost estimates to patients.
• Maintain patient records and support referral communications.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Job description

## Receptionist, Oral SurgeryApply: Bethlehem, PA - 1521 8Th Ave: Full time: Posted Today: R145956### *St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission* *of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.*The Receptionist, Oral Surgery is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience. In this role, the Receptionist, Oral Surgery will drive a patient-centric culture while facilitating practice-based administrative and patient support services.**JOB DUTIES AND RESPONSIBILITIES:*** Performs administrative service delivery functions with patients, including answering phones, check-in, chart preparation and filing, obtaining referrals and x-rays, patient consent, check-out, pre-registration and real-time eligibility verification, registration, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests).* Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes.* Performs queries to providers regarding documentation, diagnosis coding, and procedural coding.* Enters all charges, creates and releases clean claims daily.* Creates treatment plan based on insurance coverage and provides accurate estimate to patient of out-of-pocket costs for procedures.* Creates patient correspondence for referring doctors.* Other related duties as assigned.**PHYSICAL AND SENSORY REQUIREMENTS:**Requires sitting, standing and walking for extended periods of time (up to 8 hours at time). Requires continual use of fingers for patient care, writing and computer entry. Routinely uses upper extremities; occasional requirement to lift up to 25 pounds. Occasionally push carts with supplies up to 30 pounds. Occasionally push wheelchairs with patients weighing up to 325 pounds. Regularly requires ability to stoop, bend and reach above shoulder level. Requires ability to hear normal conversation and good general, near and peripheral vision.**EDUCATION:**High School graduate or equivalent required. Preference given to graduates of an administrative training program.**TRAINING AND EXPERIENCE:**Preferred: One year practice-based experience or in a similar healthcare setting. Familiarity with dental processes, coding and terminology. Customer Service experience.*Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!*